Report: #205706

Complaint Review: McAfee

  • Submitted: Fri, August 11, 2006
  • Updated: Fri, August 11, 2006
  • Reported By: Smartville California
  • McAfee
    5000 Headquarters Dr, Plano, TX
    Nationwide
    U.S.A.

McAfee Tech Support charges $2.95 per minute after paying for the product that will not load. Plano Texas

Show customers why they should trust your business over your competitors...

I bought McAfee Virus scan for $68.95, but was unable to load it. An error message kept coming up not giving any details, only "an error has occurred." Not knowing what was wrong and if I maybe have gotten a corrupt CD, I called Tech Support and was informed it would cost $2.95 per minute. I told him forget it. I returned the software to the store and bought a PC-cillin (much cheaper), but could not install it unitl I uninstalled McAfee.

I could not uninstall the program with the uninstall as you can every other program. So, I had to call McAfee Tech Support anyway and paid to get instructions sent by e-mai on how to uninstall. I guess they make it so you can't uninstall their program and have to call Tech Support.

The PC-cillin does everything McAfee does - but with free Tech Support and very friendly. helpful, and knowledgeable.

Heidi
Smartville, California
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/11/2006 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mcafee/nationwide/mcafee-tech-support-charges-295-per-minute-after-paying-for-the-product-that-will-not-lo-205706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.