• Report: #205706
Complaint Review:


  • Submitted: Fri, August 11, 2006
  • Updated: Fri, August 11, 2006

  • Reported By:Smartville California
5000 Headquarters Dr, Plano, TX Nationwide U.S.A.

McAfee Tech Support charges $2.95 per minute after paying for the product that will not load. Plano Texas

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I bought McAfee Virus scan for $68.95, but was unable to load it. An error message kept coming up not giving any details, only "an error has occurred." Not knowing what was wrong and if I maybe have gotten a corrupt CD, I called Tech Support and was informed it would cost $2.95 per minute. I told him forget it. I returned the software to the store and bought a PC-cillin (much cheaper), but could not install it unitl I uninstalled McAfee.

I could not uninstall the program with the uninstall as you can every other program. So, I had to call McAfee Tech Support anyway and paid to get instructions sent by e-mai on how to uninstall. I guess they make it so you can't uninstall their program and have to call Tech Support.

The PC-cillin does everything McAfee does - but with free Tech Support and very friendly. helpful, and knowledgeable.

Smartville, California

This report was posted on Ripoff Report on 08/11/2006 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mcafee/nationwide/mcafee-tech-support-charges-295-per-minute-after-paying-for-the-product-that-will-not-lo-205706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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