• Report: #1100591
Complaint Review:

McBrine Luggage

  • Submitted: Tue, November 19, 2013
  • Updated: Tue, November 19, 2013

  • Reported By: TEH — Parma Ohio
McBrine Luggage
2789 Broadway Suite XM0140 Buffalo, New York USA

McBrine Luggage eyespy McBrine Luggage Poor Quality and Poor Customer Service Buffalo New York

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McBrine Luggage (AKA eyespy)

On a McBrine briefcase, I noticed small cracks in the plate where the latches pop up shortly after purchase.  Since the cracks were symmetrical, I believed that they were part of the design.  At one year, the plate over that latches started to peel back due the latches popping up and striking them. 

I contacted Howard at McBrine Luggage (AKA eyespy) inquiring about the warranty.  After sending pictures, I was told that they would send me a replacement latch mechanism. I have sent a couple of follow up emails and phone messages with no response.  Consequently, at eight weeks of waiting I am filing this review. 

My expectation of these products is that they should last at least five years.  Replacing them at one year is a rip-off. 

This report was posted on Ripoff Report on 11/19/2013 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/mcbrine-luggage/buffalo-new-york-14227/mcbrine-luggage-eyespy-mcbrine-luggage-poor-quality-and-poor-customer-service-buffalo-ne-1100591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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