Complaint Review: McCollister's Transportation Group - Sunrise Florida
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- Author Not Confirmed
- McCollister's Transportation Group 1251 Sawgrass Corporate Parkway Sunrise, Florida United States of America
- Phone: 954-673-1080
- Web: ww.mccollisters.com
- Category: Moving Companies
McCollister's Transportation Group United VanLines Slick, fast talking, not thorough, movers turned out to be incompetent, sloppy, packed the truck so poorly that the dining room table snapped off, chair leg snapped off, boxes crushed and ripped. Sunrise, Florida
*UPDATE Employee: Please Accept our Apologies
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The estimator, Adam, was slick and fast talking. The movers appeared to know what they were doing. They came up short on moving blankets and a specialty box for a tall fragile lamp was missing (thanks to Adam who neglected to include it even after a phone call to confirm it) However, when my things arrived at their destination, I saw how the van was loaded. Heavy boxes on legs of furniture. Heavy boxes on top of each other. The fragile written on boxes meant NOTHING. Fortunately, because we packed the boxes ourselves, nothing was broken. However, the leg to the dining room table is broken. The leg to a chair is broken. Some veneer on a dining room chest is off and the lamp that they promised would be boxed at the warehouse is broken. The movers put it in a blanket and assured me when they got to the warehouse they would box it. These people just simple didn't care enough about the quality of their work. INCOMPETENCY everywhere.
This report was posted on Ripoff Report on 10/30/2012 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mccollisters-transportation-group/sunrise-florida-33323/mccollisters-transportation-group-united-vanlines-slick-fast-talking-not-thorough-move-961977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Please Accept our Apologies
AUTHOR: TalkFusionInc - (United States of America)
SUBMITTED: Monday, March 11, 2013
Carol,
First I would like to apologize to you for the outcome of your move that McCollisters/United Van Lines (UVL) completed. We know how complex and stressful a move can be and the issues that transpired during your move didnt help. It is always the goal of McCollisters/UVL to provide complete and superior service to our customers and we fell short of this goal during your move.
I want to let you know that actions have been taken internally with the crew assigned to your relocation. The team has been advised of proper protocol when initiating a move, including proper handling procedures and containerization. Our internal quality managers have investigated your case and are working diligently to implement corrective action.
Your damage claims were handled by UVLs claims department and the repairs to your items damaged in the move were completed as promised, including the leg to the dining room table and the leg to the chair. We also covered additional repair costs for items that were not damaged in transit. If there is anything that I can personally do to help bring closure to this matter, please let me know. I am here to help in any way I can.
McCollisters continues to strive toward excellence when completing relocations for our customers. We have created a company-wide commitment to quality focusing on continuous improvement in all measurable aspects of our business. For over 65 years, our aim has been to develop a positive reputation for quality home relocation services. When a customer has a problem or negative experience with relocation through McCollisters, we take immediate action to ensure both the customer is satisfied and corrective measures are taken internally.
We hope that this experience wont turn you away from McCollisters for future moves. We would love the opportunity to show you how McCollisters practices proper relocation procedures and superior customer service.
Thank you,
John Trevathan
Regional Vice President
McCollisters Transportation Group, Inc.
http://www.mccollisters.com
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