MCE Technologies Company ignores my inquiries for information on returned unit under warranty Irvine California

I puchased a Quickstream DV/HD unit from this company by spending $ 900.00 . The unit did not perform properly. I contacted MCE and they gave me a RA# and I sent the unit back. They say they received it September 10,
2008. There is where it ends.

I am unable to get ANY answer if the unit will be repaired, replaced or anything of this nature. I have talked to almost anybody in this company, Benjamin,Richard, Rich etc.---every last one refers me to "Arnie" which is NEVER in. In my entire life I have not seen this much disregard towards a customer.
They are simply ignoring any call, never return a call even though promised, never answer an e-mail, my phone bill and time spent reach proportions which more and more justifies involvement of a lawyer.

I feel I am totall RIPPED OFF. DO NOT BUY FROM THIS COMPANY!!!!You will regret it !! This is the MOST incompetent outfit I have EVER dealt with, their incompetence and unwillingness to return the unit I paid for (repaired) or replace it with a new one since still under warranty, borders on FRAUD !!! Because they have my money AND the unit and are not cooperating at all !!!

Bernhard
High Point, North Carolina
U.S.A.