Report: #1008917

Complaint Review: MCESE

  • Submitted: Mon, February 04, 2013
  • Updated: Mon, February 04, 2013
  • Reported By: Jennifer — Houston Texas United States of America
    2028# Nanshan Road, ShenZhen, China
    United States of America

Show customers why they should trust your business over your competitors...

This company has a website in the United States hosted by The website sells computers, iPhone, Ipads, etc for reasonable prices. Payment is advertised as being thru Visa/Mastercard but after you order, you find out the only way to get your product is to pay via wire transfer or Western Union.

I purchased goods to sell on eBay. Ordered initial product as test run. Feeling confident I was getting my product after many emails, I placed products up for sale. Products sold but never arrived. Was told a week after initial sale that I had to purchase more to meet company weight limit for shipping. After MOQ was met, I waited a week for tracking number. Still have not received tracking number and niw company will not answer email, phone calls or help desk.
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This report was posted on Ripoff Report on 02/04/2013 09:54 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion bank information an reports on their creditibility

AUTHOR: samsungtab - ()

After a long conversation with they requested me to send them the payment to their account: 

B.Bank Transfer
(Beneficiary)First name: Xiao
Last name: Meng
Bank Name:China Merchants Bank,H. O. Shenzhen
Swift Code:XXXXXXX
Bank Address:China Merchants Bank Tower No.7088,Shennan Boulevard, Shenzhen, China




QUOTING A CONSUMER REPORT ONLINE "Date Occurred: 09/08/2011Reported Damages: $570.00

My name is Andrey Shokoplyas, I'm from Russia. In early September, I placed an order online and pay for it yuotom.kom bank transfer. order amount is $ -570. Bank details where my money went:
Bank Transfer: Beneficiary
First name:Xiao
Last name:Meng


Bank Name
China Merchants Bank?H. O. Shenzhen

Swift Code

Bank Account
Bank Address
China Merchants Bank Tower No.7088,
Shennan Boulevard, Shenzhen, China

At first I was misleading to say that the amount of my order is not enough for customs clearance (supposedly the order should not be less than 10 kg.), Then promised all sorts of gifts for the delay in the order. In the end, I stopped answering at all. I contacted the company asking provaydesupport.kom to close their chat sites scams. They did not close its service on these sites, even though I gave them proof (copies of payment documents, and links to other sites where there are complaints about these scams). Alibaba turned on, where I was told that they have closed a long time in these sites are themselves under suspicion of fraud. Now I'm trying to negotiate with the site (same crooks).Another site of the same".

: Date Occurred: 03/14/2012Reported Damages: $55,355.00

I was going to buy a computer. I completed order and sent the money by bank transfer. The receiver's name is XIAO MENG . His account number is XXXX XXXX XXXX XXXX XXXX and he works with MERCHANTS BANK at SHENZHEN, CHINA.

Whois information of domain by is;
Registrant Name ................. gu donghai
Registrant ID ................... hc508552671-cn
Registrant Phone Number ......... +86.0208642152
Registrant Email ................

Their phone doesn't answer.

: Date Occurred: 10/31/2011Reported Damages: $4,050.00

I thought i would give dropshipping a go for the 1st time. I went through now known as So i put 12 items in total (Iphones and ipads.) up for sale sold them quickly and paid the supplier through western union as soon as my payment cleared out of paypal. They stuffed me around for 2 weeks and tried to get more out of me by making stories about customs. I requested a refund they said 3-5 days i contacted them after this time and i wasnt getting much response on their chat window and they closed down their website 14/11/11. I feel terrible about the situation my poor customers are in. I have used as much of my funds as possible to refund customers now I have 9 poor customers that have to dispute me with paypal to get their money from buyer protection This puts me in the minus of nearly $4000 AU. However for me i now I will lose my account because of I cant refund. And i may still have to pay back paypal or face prosecution from them. I have proven through documentation that i payed and have not taken money for myself but may not be enough. Please whatever anyone or everyone can do to stop these people. The name the scammer is using is guo tang never buy from this person. My stepdaughter also has found info that these people have run a number of websites over 7 years using a fake verisign logo.

Everyone reading this: all websites with a security logo like verisign should be able to click on the logo and be directed to a verisign window if not the site is most probably fake. I also lost a further $258 of my own money because when I was waiting to funds to clear into my bank account before paying the supplier I order 1 small item to test under a friends name. Unfortunately I didnt want to make my customers wait even longer so I accepted only the tracking details for this order. (Which ended up being a document in a fed ex package.) They made a customs story about that too but I checked with fed ex and they only sent the document in the first place and customs was never involved. Thanks Dean.


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#2 Consumer Comment

odd conversation with msece agent

AUTHOR: samsungtab - ()

My Chat Transcript With agent

12:00:59 PM [visitor] can you confirm order 2013042560019 and combine the shipping with 2013042479034 to be eligible for free shipping.

12:01:26 PM [] Welcome to our website,i'm WeiWei,The services NO.8020,what can i do for you today?

12:01:40 PM [visitor] hi weiwei

12:02:01 PM [visitor can you confirm order 2013042560019 and combine the shipping with 2013042479034 to be eligible for free shipping.

12:02:26 PM [] yes of course

12:02:36 PM []  Please hold on, let me check

12:02:44 PM [visitor ok

12:05:02 PM [] We have to change Check new orders

12:05:22 PM [visitor] hold on, please

12:06:42 PM [visitor nice one more thing, if i split my order to 17 units acer and 15 units hp

12:06:51 PM [] 0091  =2970usd

12:07:08 PM [] ok

12:07:49 PM [visitor] can we do that

12:08:13 PM [] ok thanks

12:08:48 PM [visitor] how much will it be after this adjustment

12:10:35 PM [visitor] now we have order 2013042560019 and 2013042479034 , they are good

12:11:13 PM [visitor] if i want to place a third order of 17 units of acer and 15 units hp

12:11:16 PM [] 9034=2400usd

12:11:25 PM []  0091  =2970usd

12:11:28 PM [visitor] is that possible

12:11:52 PM [visitor] yes if the third order half of both amounts

12:11:55 PM [] yes

12:12:17 PM [visitor] can you add that extra order to my list please

12:13:47 PM []  please tell me details, sorry I don't know your mean.Can you explain it in more detail?

12:14:34 PM [visitor] dont worry, they are fine the way they are.

12:14:47 PM [visitor] i want to know if i passed the MOQ

12:16:31 PM [visitor] excuse-me wei wei

12:16:46 PM [visitor] do i have to worry about the MOQ

12:17:53 PM [] I do not quite understand what you mean

12:18:21 PM [visitor] minimum order quantity

12:18:48 PM [] 1pcs

12:19:28 PM [visitor] so i am good, i want to transfer the amount of $5370

12:19:41 PM [visitor] is there any collateral for me

12:20:21 PM [] When
you get items,If they have any damage or not new and original,you can
get 30 days refund,we bear all the costs in return process.

12:21:07 PM [visitor] what i mean, once i transfer the money from my bank account i will not be able to get it back in case of fraud

12:21:33 PM [visitor] what is my insurance that my money transaction is safe

12:22:05 PM [visitor] sorry, it is a big amount and i have to be sure that i am safe before i transfer it

12:22:25 PM [] You can pay to pay 50% of 50%

12:23:56 PM [visitor] can you create a paypal account now and i will transfer the money to your paypal account now

12:24:34 PM [visitor] if not how can i trust your company when i cant find any financial history for it.

12:24:42 PM [] Now our company only have western union and bank transfer

12:25:18 PM []  We
are real company in china,and we have a lot of buyer from Worldwide,So
far, we have a lot of good reviews from the Internet, you can check our

12:25:26 PM [visitor] this is the problem, how do i know that my money transfer is safe. and the order will be shipped from your side

12:25:49 PM [visitor] can you send me some links for good review

12:26:23 PM [] You can search on the Internet

12:26:39 PM [visitor]

12:26:51 PM [visitor] this is the review available online

12:26:59 PM [] If you do not believe that we can choose to buy in other companies

12:27:03 PM [] thanks

12:27:17 PM [lvisitor] but i want to by your products

12:27:51 PM [] We are a real company

12:28:20 PM [visitor] can you send me a phone number to talk to one of your sale members to confirm

12:28:48 PM [visitor] and the address of the company too if you don't mind

12:28:59 PM [] Sorry our English is very poor,we only accept online help and email.thanks

12:29:35 PM [visitor] my associate speaks Chinese, we can work it out

12:30:27 PM [] Sorry, we do not provide telephone services

12:30:27 PM [] thanks

12:30:57 PM [visitor] it will be great if you send me the address of the real company

12:32:14 PM [visitor] i want to send one of my friends to give you the cash to your hand

12:33:02 PM [visitor] and he will take my order from you in china

12:33:12 PM [visitor] so he will take care of the shipping

12:33:18 PM [visitor] can we do that

12:34:52 PM [visitor] wei wei are you with me

12:37:14 PM [visitor] ok wei wei what is your recommendation

12:38:52 PM [lvisitor] i will wait for your opinion, i want to finish this order ASAP

12:40:13 PM [] We do not accept cash transactions sorry

12:41:42 PM [visitor] ok so lets do the 50% 50%

12:41:52 PM [visitor] i am willing to take the risk

12:42:16 PM [] ok thanks

12:42:33 PM [visitor] after the payment, how long do i have to wait to the shipment

12:43:01 PM [] When you order,we will send items within 12 hours, at the same time we will give you tracking NO.

12:43:37 PM [visitor] can you give me an estimate n the arrival time

12:45:26 PM [visitor] ok can you explain more on the 50% 50% payment

12:45:32 PM [visitor] and how does it go

12:45:42 PM [] 5-7days

12:46:08 PM [] Please send your payments details photo to our email"",when we confirm your payments we will send email to you. thanks

12:46:55 PM [visitor] i will,if i did not receive a tracking number will you refund me

12:47:45 PM [] yes of course

12:48:18 PM [] When we confirm your payment will be sent to your project

12:48:25 PM [visitor] ok can you tell me more about the 50% 50% and how does it work

12:49:24 PM [] When you have completed payment 50% we will send you your project

12:50:02 PM [visitor] so i will send you 50% of the money and you will send the project

12:50:46 PM [visitor] and once i confirm the shipment and sign on the shipping slip , by then i should send the 2nd 50%

12:50:47 PM [] yes

12:50:50 PM [visitor] is that right

12:51:09 PM [] yes of course

12:52:01 PM [lvisitor] ok to be safe i will pay for order 2013042560019 50% of it

12:52:20 PM [visitor] wait for the shipping, once it arrive i will pay the rest

12:52:52 PM [visitor] then i will pay for order 2013042479034 50%

12:52:56 PM [] ok

12:53:04 PM [visitor] once it arrives i will clear my balance

12:53:11 PM [visitor] can we do that

12:53:30 PM [] ok thanks

12:54:12 PM [visitor] sorry what is your employee number for future reference

12:54:38 PM [visitor] i want to keep in touch with you personally over all my future transactions

12:55:24 PM [visitor] and i want to send and email to your boss to send my thanks on your great client care

12:55:37 PM [] NO.8020

12:56:28 PM [visitor] what is your boss email address

12:57:38 PM []

12:57:55 PM [visitor] Thank you

12:58:52 PM [] ok thanks
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#3 Consumer Comment

I have a big order with this company and i did not pay for it yet

AUTHOR: samsungtab - ()

I talked to the mcese online agent for a long time about the money transaction, the shipment and so on. all of there answers where shady. i asked them to open an account to accept visa, MasterCard, or even pay-pal. they said that currently the money transactions that they accept are bank transfer and western Union.   

come on i was about to pay them around 10 grands, the least the can do is to do a pay-pal account. a paypal account would not take over a day to create. it is also a good collateral to their consumers. it did not stop here by refusing my idea on opening a pay-pal account. they told me that they have high rated review over the net. according to this site they don't.

It is a high risk website, and their policy if you wanna buy our products you have to play with our terms (pay the money by bank transfer or  Western union) or buy from other website. i personally thing this is the worst policy a legit business can follow, unless it is a hit and run scam that feed on people fear of loss for a good bargain. 

i sniffed around all over the online data base and i found that they use Shanghai Yovole Network as an umbrella, inc as an umbrella. i don"t have an international call feature from my cell phone service provider to call and confirm on them. any ways the main company number is +8621512638, Address 12th floor #323 Guoding road,  shanghai 200433.

 the owner personal information on owner
Name Guang Tan
Phone: +86-05798512420

call them and make sure it is not a scam, by asking for a collateral
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