• Report: #1352914
Complaint Review:

MCI Eastern Security Systems

  • Submitted: Mon, January 30, 2017
  • Updated: Mon, January 30, 2017

  • Reported By: Sue Durante — MAHWAH New Jersey USA
MCI Eastern Security Systems
1 Cupsaw Plaza Ringwood, New Jersey USA

MCI Eastern Security Systems MCI Eastern MCI was security system company for the past 6 years. At some point in 2012, the system / communication stopped working. A person was sent to our home briefly, but stated that the system was working again. We recently sought the advice of another alarm company. They found that the first floor fire zone was disconnected at a trouble point and a resistor was put in place to cut off balance of fire devices that were showing trouble. New alarm company disconnected power, battery and communication from system and no phone call from central station was received to notify us of system loss. No one monitoring what was happening and home was not protected. We called to politely cancel our service with MCI. They told us that our 6 year contract was automatically renewed unless we contacted them 60 days prior to expiration. They are now charging us 1,312.19 but will accept 655.00 as a settlement. They are also threatening to put this through to a collection agency even though they breached the contract. Ringwood New Jersey

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MCI was our security system company for the past 6 years.  At some point in 2012, the system / communication stopped working.  A person was sent to our home briefly, but stated that the system was working again.  We recently sought the advice of another alarm company.    They found that the first floor fire zone was disconnected at a trouble point and a resistor was put in place to cut off balance of fire devices that were showing trouble.  New alarm company disconnected power, battery and communication from system and no phone call from central station was received to notify us of system loss.  No one monitoring what was happening and home was not protected.  We called to politely cancel our service with MCI.  They told us that our 6 year contract was automatically renewed unless we contacted them 60 days prior to expiration.  They are now charging us 1,312.19 but will accept 655.00 as a settlement.  They are also threatening to put this through to a collection agency even though they breached the contract.

 

Since 2012, our family was not protected by either a house or fire alarm.  This is a life and death situation.  We believe there may be other customers who are not being protected.  It is theft of service and a matter of life and death.


This report was posted on Ripoff Report on 01/30/2017 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mci-eastern-security-systems/ringwood-new-jersey-07456/mci-eastern-security-systems-mci-eastern-mci-was-security-system-company-for-the-past-6-y-1352914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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