Report: #407574

Complaint Review: MCI (Residential Service)

  • Submitted: Sat, January 03, 2009
  • Updated: Sat, January 03, 2009
  • Reported By: Chicago Illinois
  • MCI (Residential Service)
    PO Box 3400
    Cedar Rapids, Iowa

MCI Continues to Bill Me Months After I Discontinued Service Cedar Rapids Iowa

Show customers why they should trust your business over your competitors...

I discontinued service with MCI because I was moving and going with another phone service. Service was supposed to end at midnight on Oct. 1. I called in early September, so they had plenty of time to disconnect.

In October, I received what I thought was the "final bill," which was the usual monthly amount I had been paying. At the end of the month I got another "final bill" for $35.58 for service till Oct. 6. But, I requested to be cut off on Oct. 1. I called MCI on Nov. 3 and complained. The rep told me that she would adjust the bill so that I would pay for service up through Oct. 1, and that I now owed $11.80. I sent in $11.80.

Shortly after that I got a bill for $10.86. I called on Dec. 15, and could not get a clear answer exactly what this bill was for. They kept telling me it was for service till Oct. 6, which I told them I wasn't going to pay. And, if I did, the amount didn't make sense, given the numbers on the previous bill. No one had a logical explanation for that. I alked to a superviser who agreed to close my account and clear the amount I supposedly owed. I asked her point blank, "So, I don't owe anything, right?" And, she said that I don't owe anything.

Imagine my surprise on Jan. 2 when I got a notice from a collection agency for the $10.86. Not only do I not owe this money, but they lied to me TWICE, and they are messing with my credit rating by sending $10.86 to a collection agency.

I warn everyone NOT to use MCI. If you have it now, get rid of it -- if they let you.

Chicago, Illinois
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