MCI is a ripoff that Abuses & Mistreats consumers. Denver, Colorado

The Neighborhood Move out of this Neighborhood fast or you will have a heart attach .....

*Avoid*Avoid*Avoid*Avoid*Avoid*Avoid*Avoid*Avoid*Avoid* *Avoid*Avoid*Avoid*Avoid* MCI The Neighborhood!

I changed to MCI - The Neighborhood after getting bills over $80 from phone services that promised $25 bills. Don't fall behind on a payment. By fall behind I mean pay your bill that was due on the 22nd on the 7th of the next month.

MCI starts calling you about your bill ten days after it is due. They call you everyday until your check that was in the mail clears.

Well the plot thickens:
August 7th my check clears and my account is credited. My dial tone service stops working. I call customer service only to be informed that I owe for this months bill that is due on August 22nd and how would I like to pay. I tell the operator that my phone has no dial tone. She transfers me to repair customer service. The technician tells me to unplug the phone, wait 15 minutes then plug in one phone, not a cordless phone. I do that and wait for the technician to call back. They did not call back after 1.5 hours so I call customer service again.

This time I am lectured about the next bill that is due that I have not received. I tell the person that I just want my dial tone back that is all that I am calling about. The person insinuates that my phone was cut off because of non-payment (remember it has been 16 days since my bill was due.) I of course get upset and want him to repeat what he insinuated. He stammers and I again ask him to restate that my phone was cut off. My statement was, "Are you saying that my phone was cut off because I missed the due date by 10 days?." He stammers and hangs up.

I call back only to be on hold for a half hour. This time Kevin puts me through to repair customer service who informs me that I will have my dial tone back no later than 4 days from now.

The Neighborhood is a good theory in phone service but you have to have customer service to back that up. I have never received calls for overdue bills 10 days after the due date. I have changed my phone service to avoid the aggravation!

*Avoid*Avoid*Avoid*Avoid*Avoid*Avoid*Avoid*Avoid*Avoid* *Avoid*Avoid*Avoid*Avoid* MCI The Neighborhood!

Darlynn
Calumet Park, Illinois