Report: #9320

Complaint Review: MCI World Com Wireless

  • Submitted: Sat, December 15, 2001
  • Updated: Sat, December 15, 2001
  • Reported By: Lowell Ma.
  • MCI World Com Wireless
    P.O. Box 14197
    Scottsdale, Arizona

MCI cell phone Scam!

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In January 2000 I was called by MCI and offered a free cell phone due to being an outstanding mci long distance customer. I had planned a trip to Fl. in April and thought it would be nice to have the ability to communicate with family in Massachusetts while there. I was assured by the sales lady that with my plan I would have no long distance fees or roaming charges and that I would have free nights and weekends. When I received the phone there was not any kind of contract that accompanied it. The phone worked great! I received bills for MCI which I now know were for the landline long distance but at the time assumed(I know it makes a fool of me) that it was my Mci cell phone bill also.

Imagine my surprise when in August I received a bill stating that I owed over $500.00 and that they had made a mistake and forgot to bill me. I was not to pay the first bill or the second bill while they updated my bill, but I was to pay the third bill. All of these bills arrived within three days of each other and I received three sets of three bills. Of course every bill increased in amount.

When I called I was treated as if I was ripping them off and if I didn't pay the amount right away I would be turned off etc. The costumer reps were rude and will not let you speak to a supervisor they just pass you around to other customer service reps. that pretend to be supervisors. Unfortunately I paid them over $600.00. All this time I was assuming that my plan was as I had established in January.

Yesterday I was informed that my plan had never included free weekends that they have never offered that and that I only have 180 minutes and free long distance within my calling area which not any of the reps could tell what my area was.Obviously I have been paying for a lot of minutes that I was not supposed to be charged for. However, now they say that unless I can produce a written statement or document about my phone conversation with the sales rep. that their contract stands. How am I supposed to obtain a written document for a verbal misrepresentation?

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This report was posted on Ripoff Report on 12/15/2001 12:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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