Complaint Review: MCI WORLDCOM WIRELESS - New Jersey
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- Author Not Confirmed
- MCI WORLDCOM WIRELESS BO BOX 259 New Jersey U.S.A.
- Phone: 800-254-8991
- Web:
- Category: Cellular Phone Companies
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Well, this is my second report. I tried to update my first report but this program wouldn't let me. So if you would like to read my first report, it was submitted on 3-28-02 and in the title "On hold for 2 HOURS!!!".
Anyhow, I said if my phone wasn't on in the 2 to 24 hour window that I was promised, I would be back to report. I'M BACK...so you know what happened (or didn't happen, I should say).
Yesterday afternoon I called Cingular Wireless(my carrier, MCI is my provider...what's the difference..terminology?)Nevertheless, I was told that it was a MCI account and that they could not help me. I told the rep that MCI said that it was Cingular that had made the error and turned off my phone because someone there had entered the wrong phone serial number on my account. The rep then asked me to hold while she called MCI. I held 40 minutes. No response. I had to go back to work so I had to hang up.
I called yesterday evening to find out why my service had not been reconnected after being promised that it would. After being on hold for about 15 minutes, I did talk to "Crystal". Crystal was very polite, but very useless. I told her that Cingular said it was a MCI problem and MCI said it was a Cingular problem but I really didn't care whose problem it was as long as it was no longer my problem. I wanted my phone turned on immediately and would be happy to hold until it was. Crystal told me that it would be impossible to hold that long. I asked why and she said that it may take hours. I told her I had nothing planned that evening and since I held over 2 hours the night before, I could do it again. She said that was impossible and no one would let me hold that long. I told her that I did the night before and was she calling me a liar.
I asked to speak to a supervisor..right...none available. She would be happy to take a call back number and have the supervisor "Judy" call me. Judy has never called and I still don't have a phone...in fact.. I won't have one all weekend. So I guess that it will be another 2 weeks before I get this one turned back on. It will be a cold day in hell when I pay my phone bill before the phone is back on.
CRYSTAL PROMISED my phone would be back on Saturday (remember, in my first report, weekends don't count). I asked her how that could me since Weekends don't count, she said yes that they do, and they are there on Saturdays. Well, the worth of a promise from MCI and 34 cents will buy you a postage stamp.
This report was posted on Ripoff Report on 03/30/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mci-worldcom-wireless/new-jersey-07101/mci-worldcom-wireless-ripoff-mci-account-and-that-they-could-not-help-me-another-promise-17884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 0
AUTHOR: - ()
SUBMITTED: Thursday, April 25, 2002
Well, hello again. I didn't think that I would ever get my service turned back on but it does seem that Darryl did know what he was talking about, SORT OF!. I got the new phone #, but I also got a new bill. Darryl told me that night that with the credit he gave me, my balance on the account was $0.00. I got the bill today with a balance of $47.00.
My contract is up May 22. It will truly be ADIOS !!!
#5 0
AUTHOR: - ()
SUBMITTED: Wednesday, April 10, 2002
Day 15
Thanks to Jan (Florida) for sharing. I don't know where to go from here.
Last night I spoke with Customer Service Rep, Darryl. He said that when a problem is as bad as this one he usually offers a new phone # and cancels the old one. I was leary of this and asked what would keep them from charging me for 2 phones. He said he guaranteed that this wouldn't happen. I figured it couldn't get a whole lot worse. He told me I would have phone service in 2 to 24 hours. Well it's been about 14 and still don't have phone. Decided to call anyway today since it is now becoming a habit. That rep told me it would be up to 72 hours. So now I'm getting the same old BS.
I think my next step will be small claims court. to retrive my last two months fees and maybe reimburement for mental anguish.
#4 Consumer Suggestion
This Exact same thing is happening to me
AUTHOR: Jan - ()
SUBMITTED: Monday, April 08, 2002
I can't believe I'm reading your story because it is my story exactly. My problem also began at around the same time as your's (March 28th). I also still have no phone. I'm so frustrated tonight after getting through to Supervisor Lynn, I was near tears. My contract expires in July. I have the same ESN issue now too but they are saying someone mistakenly change my serial number whatever that means. Where do we go from here??
#3 0
AUTHOR: - ()
SUBMITTED: Saturday, April 06, 2002
Day 12, still no phone service.
This is getting freakin' ridiculous. What is worse is Thursday I found out that I had been turned in to collections. Why? You tell me, since I didn't owe MCI a penny (not including my current bill that I just received.)
So I ask, why, and they said that my phone had been on some kind of collection hot list and wasn't released from there until March 25th. So, after giving them the "what for" for even putting me on that list, I asked why my phone was turned off on the 26th of March if I was released on the 25th?. Well, that just went right over their heads. I don't need to tell anyone how totally incompetent these people are.
I've been promised to have my service restored in 2-24 hours every day since March 26th. My 24 hours is now in it's 289th hour at the writing of this update. Of course, even though I only have 1 month left on my contract, they can not uphold their end of the contract by providing me service. It would cost me $250 to cancel in the 11th month.
Just 2 more words:
LEGAL THEFT!
#2 0
AUTHOR: - ()
SUBMITTED: Wednesday, April 03, 2002
DAy 8 , still no service
#1 0
AUTHOR: - ()
SUBMITTED: Tuesday, April 02, 2002
Well, for anyone interested, this is report #3. A stated in last two reports, I should have my service restored in 2 to 24 hours. That was last Wednesday 3-27,. Guess what? You, got it... I still don't have a phone.
Last night I was on hold for a little over an hour briefly talking with Ted (Supervisor). Ted said that he would help me, but he hasn't. He told me that this is all my fault for allowing my service to be disconnected due to non-payment. I then explained how I had talked to a "service rep" the day before my phone was cut off and discussed questions regarding my bill. I agreed to the monthly fee and she would get back to me about the rest. I guess disconnection is "getting back to me", but I called and paid by phone visa, not to mention that I had already sent a check earlier that week for the regular montly charges.
He proceeds to tell me that when service was halted, all of my information had to be re-entered into the computer and that my "ESN" had been entered wrong, thus......get this.....it was my fault that I have no service. So it is now my fault that MCI is incompetent even though the bill was paid in full.
I've heard some good ones in my time, but this takes the cake. I think that MCI should change the name of it's cellular service to......
WORLD CON
Because that is what it is. The biggest Con around.
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