Report: #12870

Complaint Review: MCI WorldCom Wireless,Inc.

  • Submitted: Wed, January 30, 2002
  • Updated: Wed, January 30, 2002
  • Reported By: Lafayette LA
  • MCI WorldCom Wireless,Inc.
    PO Box 5211
    New York, New York
    U.S.A.

MCI WorldCom Ripoff Wireless--Got to qualify for lousiest and rudest company I've ever had the misfortune to get involved with.

Show customers why they should trust your business over your competitors...

I have been dealing with these people (not the exact word I'd like to use) since June of 2001. I received their advertisement in the mail,it sounded good so I called them and talked to a charming sales(man). He listed the features I would get "free" as a part of my package deal which was 29.99 for 250 mins.At the time, I was with another cell phone co. but WorldCom sounded like it would suit my needs better, according to what the salesman and I discussed--the major thing being the home coverage area. When I received my bill and saw roaming fees for what was supposed to be "home", I called WC and was told that what
the salesman and I had discussed was not correct and that the map they were looking at did not include the areas under discussion. When I told them my map did include it and that was the principal reasonI switched companies the rep. just said I had the wrong map and they would send anothe one. They did and it was identical to the one I had but they still insisted I was wrong and thesalesman gave me the wrong information. I said in that case I wanted out of my contract--which was verbal only-- and was told I would have to pay a $200 penalty. I said I didn't think it was fair that I would have to remain in the 1year agreement when I had been given false information. The very rude person I was speaking to basically told me I had no choice and they had no intention of doing anything about it. And of all the "free" features I was supposed to have, the only one I was getting was caller ID. When I mentioned I had it but wasn't being charged for it the woman insisted I should be paying extra for it. Now I don't have it but my current bill shows that I am being charged it. I called today to see what my features are and the recording gave a list of about 6,none of which I seem to have. I made several attempts to speak to a live person but all I could get was those recordings. This is a shortened version of my ongoing battle with these jerks. I have called every month since my entrapment with them and on all but one occassion I have been treated with disrespect and rudeness. I am telling everyone that I have the opportunity to tell not to go with WorldCom . I will be very glad when June arrives and I can shake the dust of this company off my feet.I thought that maybe it was just me who was having a problem with them but when I searched for a website for WC I accidently found this one. I'm glad to know that I'm not the only one. If someone brings a class acton suit against them I will be glad to join in.

Francis
Lafayette Louisianna

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This report was posted on Ripoff Report on 01/30/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/mci-worldcom-wirelessinc/new-york-new-york-10087/mci-worldcom-ripoff-wireless-got-to-qualify-for-lousiest-and-rudest-company-ive-ever-had-12870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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