Complaint Review: MCI - Colorado
- MCI Denver, Colorado Colorado U.S.A.
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- Category: Corrupt Companies
MCI dishonest billing (international) ripoff deception Denver Colorado
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It's been the third time now that I check my billing in detail (I do this once per year and go over all the previous bills) and I find unbelievable discrepancies between what I am charged and the plan I signed up for. Three years ago I signed up for an MCI international plan for a given fee (say, $3.95/mo) at particular rates (say, 10c weekdays, 30c weekends, calls to Western Europe).
What I see is that, without any warnings, both the fees and the rates have gone up gradually, over the months (the fee has doubled actually)... When I check my account on-line, it says I'm signed up for the Weekend Intl plan, with a monthly fee of $2.00 (I'm now paying $7.90/mo), weekend rates = 9c, weekday rates = 17c (I'm charged 27c/min instead).
How can there be such obvious inconsistencies ? I'll try calling again tomorrow (7/24 friendly customer service is advertized on the web, but sure enough there is no human customer service on Sunday it appears).
As I said, this is the third time I notice that my charges go up over time. Of course, this is not as bad as the wireless nightmares I've been reading about on this site....
Time to change company I suppose...
-G
Giorgio
Boston, Massachusetts
This report was posted on Ripoff Report on 04/07/2002 12:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mci/colorado/mci-dishonest-billing-international-ripoff-deception-denver-colorado-18354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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