Report: #485239

Complaint Review: McLellan RV Murrieta

  • Submitted: Tue, August 25, 2009
  • Updated: Tue, August 25, 2009
  • Reported By: Gina Gennette — Ladera Ranch California USA
  • McLellan RV Murrieta
    Murrieta, California
    United States of America

McLellan RV Murrieta, Irvine & Anaheim We rented two RV's that had multiple problems and when confronting the company the seemed to think that having no air in August,no table, no back up camera & right side mirror was not a big deal. Murrietta California

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My brother and I both rented RV's and had multiple problems.  My back-up camera did not work, the right side mirror would not stay in place, the table inside the RV was broken, the microwave was not working and the stove also did not work. When I spoke to the company they felt that none of these issues were a problem.  There response was none of these issues effected my vacation.  Which most certainly did.   My brother's RV did not have any air conditioning while driving the vehicle and they stated that it was not working properly but still did not affect our vacation.

This company is the worst customer service I have ever done business with.  They stated they sent e-mails when I checked with the server that I manage and no such e-mails were ever delivered. Therefore we did not complete the proper paper work and when we called in the day we were to rent the RV's they stated they had a problem because the proper paper work was not completed.  When I asked how come they did not call me they said that it is not there typical business practice. When I asked for the information to be faxed a little girl answered the phone because the women who rented the RV has Wednesday & Thursdays off and the child did not think they had a fax machine.  

Additionally, they never told us we needed to clean the outside of the RV's and we were being charged for that. Who rents an RV then must clean the outside, I detailed the inside and it still was not good enough.  I smoke cigarettes and was smoking outside the RV in front of their staff and they claim I smoke inside the RV.  I most certainly did not smoke inside the vehicle. I was charged an additional $250 smoking fee.

Bottom line I would never do business with this company and would not want anyone to spend $300 per night with this company.  You can go to the Ritz Carlton and receive much better service and have a truly memorable vacation with no stress.
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This report was posted on Ripoff Report on 08/25/2009 12:01 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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