My husband and I bought an RV from McMahon's on 12/08/12. We took possession of our newer one on 12/29/12. As of today's date 1/25/13, the trade in has not been paid off. We are desperate as our 47 year excellent credit history will be just that - history.
We have been calling McMahons, since early Jan. this year and they have repeatedly assured us that the RV will be paid off. The dates that I have been told this are 1/9/13, 1/11/13, 1/18/13,1/22/13 and today 1/25/13. I have talked to the manager Glen Olising 760-200-2311 and to the finance manager Dan Watson 949-653-6711. Dan emphatically said the check was in the mail each time.
When I questioned the change in dates the excuses started flowing. Dan said the boss wasn't in the date he told me the first time so he signed the check 2 days later. I called again and was told not to worry the check was really in the mail and not to worry about penalties, interest and service charges. They would cover them.
I threatened to call the police and was given another date. My husband told them today, we are contacting the media and they said they are sending a check by UPS and even gave us the tracking number. Upon checking UPS tracking, we found out they got a shipping label, but did not use it.
As far as we know, they have not sent us our extended service agreement on our new RV, which we spent thousands for. We are not kids and this is our home. We live in the RV full time. I am 67 and my husband is 69 and we are on pension and social security. We really need help in getting the trade in paid off.