In June 2012, we called MBS out to service our lawn sprinklers. This was the 2nd time we used them. I had no problems with the service. We were not told of the balance once the technician left however a bill for $95.00 followed. In their defense, a representative called in July and August to collect payment for the bill. On September 11, 2012, one of the workers came by our home while our children were preparing to go to school. They children did not open the door, however remembered the truck. Once I got home I called MBS to advise them that we would be paying the bill today after 5pm. It was at that time that the employee informed me that they were closing at 5pm and that I would need to come in earlier to retrieve my valve. So I asked the employee what was the valve. She explained that it was a piece that belonged on the sprinkler unit. So I asked her why she had it, as I was confused. I wasn't sure what the valve did. She then stated, the technician came out earlier in the day to secure payment. Since no one answered the door, he removed our valve from the sprinkler unit. So I processed it for a second and asked her if this valve was something that they put on when they serviced the unit in June. She said no. I then said so you stole a piece of the unit from our property. She then said yes, but you should have paid your bill. I then advised her that that was not proper collection procedures and that I was calling the Frankfort police department. The phone went dead. The police then came to my home. At the same time I was in the process of speaking with the owner, Rob. Rob proceeded to over-talk me and then said that he told his employee that if he does not collect the payment, he will not pay him (his employee.) At this point in our conversation according to Rob, his worker was on the North side and he would have to wait to talk to him to find out the particulars. This was after telling me that he told the employee to take the valve. I advised the police I was satisfied and sure he would return the valve with no incident. Shortly after speaking with him, he came to my home. He presented me with my bill and reinstalled the valve. I had two $100 bills asked him for change, he said lets call it an even $100. He then went into a series of stories about other companies doing much of the same; how he knows landscapers who don't get paid for their work would come in the middle of the night and put poison on ones grass so that it will never grow again. I told him that was theft and no amount of double talking was going to change that. He then threatened to put me on a website for contractors. I advised him I would do the same; adding to the number of complaints lodged against his company. I explained to him that while I will assume full responsibility for not being timely in paying the bill and returning calls, that does not give him the right to advise his employees to steal. I will never do business with this company again.
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