Report: #975298

Complaint Review: Mediacom - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, November 28, 2012
Updated: Tue, December 04, 2012
Reported By: Paul — Champaign Illinois United States of America

Author Not Confirmed

Why?

Mediacom Internet United States of America

Phone:
Web: http://www.mediacomcable.com
Category: Cable TV

Mediacom Mediacom taking advantage of Senior Citizens Internet

*UPDATE Employee: Service

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Mediacom cable in Effingham, IL. is taking advantage of their existing customers & seniors. Their customer service is terrible.

A new customer pays $89.95 My parents pay $211. Customer service tells me to switch them to another company, getting a new customer is more important than keeping my parents as a customer.

After I complain about this on Twitter, @mediacomsupport tweets me an offer, I call in to get the deal...2 reps tell me no such price...3d guy, Steve, ups price, tells me no offer was ever made, AND CALLS ME A LIAR!

This same representative says he personally talked to my father about the price increase on my fathers bill - when my dad was UNCONSCIOUS in INTENSIVE CARE!

I start tweeting about this, I get contacted and the same offers are made...

Fool me once...shame on you.
Fool me twice? Nope.

Please share this with everyone you know...not because I think it will change how Mediacom treats their customers, but to expose them for what they are doing.

This report was posted on Ripoff Report on 11/28/2012 08:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mediacom/internet/mediacom-mediacom-taking-advantage-of-senior-citizens-internet-975298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 UPDATE Employee

Service

AUTHOR: Mediacom Support - (USA)

SUBMITTED: Tuesday, December 04, 2012

POSTED: Tuesday, December 04, 2012

I will be happy to look into this billing issue for you. I will also look to see what offers are currently available. Can you send me an email with your account or phone number to SocialMediaTeam@mediacomcc.com?

Thank You

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