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Report: #348924

Complaint Review: Medical Hair Restoration - Oak Brook Illinois

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  • Reported By: Anonymous Illinois
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  • Medical Hair Restoration 120 Oak Brook Center Mall, Suite 208 Oak Brook, Illinois U.S.A.

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I had a hair transplant procedure done by Dr. Katona at Medical Hair Restoration, which is located in Oak Brook, IL. That was the worst decision that I ever made. I am so disappointed with the final results and all the pain and suffering that they have caused me.

When I went to Medical Hair Restoration for the first time to have a consultation, MHR representatives showed me pictures of prior patients with their past and present pictures. I told them to show me pictures of people that were in the same condition that I was before the surgery and there results a year later. By looking at those pictures, I was impressed. The pictures of those patients showed a full head of hair after the surgery. I asked the representatives how many strands they had added on those people and they told me that it was close to 2000. From looking at the density of my hair from the back, they assured me that it would produce more than 2000 strands. They also told me that any additional strand after the 2000 mark that they add will be free.

When, I meet with Dr. Katona, he assured me that he could get more than 2000 strands added to my head from looking at the density from the back of my head. He also told me that there would be no problem covering the entire bald area of my head with hair. After hearing all of this, I came to the decision of having this procedure done.

Was that a huge mistake. After the surgery, they brought to my attention that they only put a little over 1700 strands on my head. They only covered one-third of my head. The density of the hair is no resemblance to what Dr. Katona's representatives showed me and what I was promised. If you take a look at my head where the hair restoration was performed, you can still see all the bald area. The bald area stands out more than the transplanted hair.

I went back after the surgery for follow ups and always brought up the question: Where is the hair that you promised me. I even challenged Dr. Katona and his representative to use my before and after pictures on their advertisements and website, but received no positive response.

Dr. Katona, his staff, and Medical Hair Restoration are a disgrace to the hair restoration profession.

I would strongly discourage anyone from going to Medical Hair Restoration, especially Dr. Katona's office.

Anonymous
Anonymous, Illinois
U.S.A.

This report was posted on Ripoff Report on 07/08/2008 04:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/medical-hair-restoration/oak-brook-illinois-60139/medical-hair-restoration-hair-complaint-oak-brook-illinois-348924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#6 Consumer Comment

Rebuttals are blaming the victim!

AUTHOR: Ralph Smarthen - ()

POSTED: Monday, March 10, 2014

This fellow did nothing wrong, except to place his trust in a medical clinic. The rebuttals blaming him are nonsense! He specifically asked the clinic "Show me the pictures of guys who resemble my situation". The clinic showed him guys with his amount of hair loss ("Before") then with full heads of hair ("After") and told him that he could achieve that too, with 2000 grafts!

Don't get me wrong... I agree that this is an unrealistic expectation, to think that 2000 grafts will result in a full head of hair. But the MHR medical clinic is the one who deliberately created these false expectations in the first place, so they could get his money! 

Then when he says he's unhappy (not anywhere near a full head of hair like they led him to believe, only a third of his head is covered) they tell him that the answer is to get more surgery! Keep paying us! Pay us again!

The clinic also told him that removing 2000 grafts would be easy (any extra grafts are free! Using the lure of a freebie to sell a medical surgery) but could only harvest 1700 - another false expectation that the clinic deliberately created, to help make the sale.

The hair transplant industry is completely unregulated. Any doctor can do hair transplants, without any specific training! A gynecologist could legally start performing hair transplants tomorrow, with no specific training in dermatology or cosmetic surgery. High pressure sales tactics and false expectations are just tools to make the sale. Then afterwards, they tell you to lower your expectations, and come back for more expensive surgery. Just the fact that this surgical clinic has salesmen on staff tells you that their priorities in the wrong place. Don't trust a doctor's office where they make you talk to a salesman first. Deceptive sales practices have no place in the medical field.

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#5 Consumer Comment

Something to consider.

AUTHOR: Tom - (U.S.A.)

POSTED: Sunday, June 07, 2009

My name is Tom.

I will be 43 in 2 weeks. Let me tell you my story.

In early Jan 1986, I noticed the first hair start to fall out of my head. It was basically the little baby hair on the sides on my forehead. I was 19 about to turn 20.

By time I was 21, i was totally self concious of it, even though I had lost little hair compared to a guy who was really going to go bald anytime soon. But being 21 and it being 1987 with no computers to talk to others , I continued to feel self concious about it. I analyzed it whenever I could in a mirror.

I had realized that my frontal hairline had started to 'break up' . The front hairline no longer had soft baby hairs and hairs were slowly falling out. I would inspect my friends hair who werent losing any hair and I could tell the slight difference. But I also saw guys who were losing their hair way faster than I was.

By time i was 23 I went to see a guy about the stupid 'wig' approach of weaving hair into your hairin the front. He even said he could help me , even though now in hindsight i need absolutely no hair transplant or wig. The guy would have sold me a stupid weave just to make $1500 when he should have told me it was ridiculous with my hair and sent me on my way.

In 1990 , I sent for information to Bosley and they sent me a full brochure that I disected . I came to the conclusion the guys were like going bald in the photos and it cost too much money. I didnt need it yet. So I just continued to check out my hairline daily.

I have watched it ever since. My hair fell out so slowly that even at age 38 in 2004 I went to some guy and he was talking about the same thing. Filling up the front a little so my hairline was the same as It was when I was 19. Even he told me that my hairline wasnt bad and I was overreacting.

Well, I still want to get the proceedure done but at age 43, I still feel 1000 -2000 grafts will restore my original hairline (but not the density obviously) . 65% of the density of my hair has no doubt gone, but the front hairline is like less than an inch from where it was as an 18 year old.

So the fellow who had a BALD SPOT cannot possibly fill it with 2000 grafts. He needs 5 or 6000 (or more ) and it seems he complained to get FREE grafts all because a salesman told him what he wanted to hear in the beginning.

You cant get 2000 grafts and cure baldness. I think you need like 15,000 for a guy balder than a eagle with the 'horseshoe' around the edges to a full hairline like the one I have now (and I want to get 1000 grafts)

The technology isnt ready yet to grow scalp hairs in a dish but when it is, then we wont need a donor area. Until then, realize the doctor can only space em so close together, some will die when transplanted and we only have so many donor hairs

So, guys, have the proceedure done, but DO YOUR HOMEWORK about realisitically how many grafts u need, the DONOR AREA and how much it will cost.

If it costs u 20 grand in the end, as long as you have hair and it looks good, who cares?

Im going to do it cuz I have noticed SEVERAL hollywood actors whose 'frontal hairline' has NOT fallen out or has been stopped and its not probable without hair restoration.

And they do look better.

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#4 UPDATE Employee

The solution

AUTHOR: Hairman - (U.S.A.)

POSTED: Thursday, March 12, 2009

First of all, we all are sorry when a consumer does not feel their needs are met or exceeded. I feel the same way and do step into the shoes as best as possible of the recipient of services. Our goal is to deliver the best transplant in the business and I believe we do.

When I hear a complaint such as this I take a look at what is being complained about. In this case it does not appear to be quality but quantity.The fact that this individual only received just somewhat over 1700 grafts when expecting 2000 tells one that the donor hair on the back of the head may be less than average. In such cases we consult the individual that the possibly of a second and a third surgery may be necessary to create the desired response.You can only build a particular size house with a certain amount of materials. Some people can build a big house right away and for others it takes 2 or three attempts to complete. In addition, we do inform that this is an individual result and pictures are only an indication of possible outcomes. Moreover, if this individual was to have followups with Dr Katona, as it appears he or she has, then one would know that we do not move 2000 etc...strands of hairs but we move what is called a natural grouping of hair called follicular units. A graft or follicular unit, one in the same, contains one, two, three and possibly four strands of hair and more properly 1-4 follicles. Thus, 2000 grafts average approximately 5000 strands of hair depending upon the genetic makeup of the individual.

Every result is a result of what the individual has with regards to donor hair and desired results. If one is fairly bald then usually one would need to do more grafts than 1700 plus to get an acceptable result and if one has a good amount of hair but is thinning and does 1700 or more grafts then ther is a good chance that this individula would have to do a second surgery with more loss of original hair. Transplanted hair is permanent..

We would love to visit with this patient to help them closer to their goals.

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#3 UPDATE Employee

The solution

AUTHOR: Hairman - (U.S.A.)

POSTED: Thursday, March 12, 2009

First of all, we all are sorry when a consumer does not feel their needs are met or exceeded. I feel the same way and do step into the shoes as best as possible of the recipient of services. Our goal is to deliver the best transplant in the business and I believe we do.

When I hear a complaint such as this I take a look at what is being complained about. In this case it does not appear to be quality but quantity.The fact that this individual only received just somewhat over 1700 grafts when expecting 2000 tells one that the donor hair on the back of the head may be less than average. In such cases we consult the individual that the possibly of a second and a third surgery may be necessary to create the desired response.You can only build a particular size house with a certain amount of materials. Some people can build a big house right away and for others it takes 2 or three attempts to complete. In addition, we do inform that this is an individual result and pictures are only an indication of possible outcomes. Moreover, if this individual was to have followups with Dr Katona, as it appears he or she has, then one would know that we do not move 2000 etc...strands of hairs but we move what is called a natural grouping of hair called follicular units. A graft or follicular unit, one in the same, contains one, two, three and possibly four strands of hair and more properly 1-4 follicles. Thus, 2000 grafts average approximately 5000 strands of hair depending upon the genetic makeup of the individual.

Every result is a result of what the individual has with regards to donor hair and desired results. If one is fairly bald then usually one would need to do more grafts than 1700 plus to get an acceptable result and if one has a good amount of hair but is thinning and does 1700 or more grafts then ther is a good chance that this individula would have to do a second surgery with more loss of original hair. Transplanted hair is permanent..

We would love to visit with this patient to help them closer to their goals.

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#2 UPDATE Employee

The solution

AUTHOR: Hairman - (U.S.A.)

POSTED: Thursday, March 12, 2009

First of all, we all are sorry when a consumer does not feel their needs are met or exceeded. I feel the same way and do step into the shoes as best as possible of the recipient of services. Our goal is to deliver the best transplant in the business and I believe we do.

When I hear a complaint such as this I take a look at what is being complained about. In this case it does not appear to be quality but quantity.The fact that this individual only received just somewhat over 1700 grafts when expecting 2000 tells one that the donor hair on the back of the head may be less than average. In such cases we consult the individual that the possibly of a second and a third surgery may be necessary to create the desired response.You can only build a particular size house with a certain amount of materials. Some people can build a big house right away and for others it takes 2 or three attempts to complete. In addition, we do inform that this is an individual result and pictures are only an indication of possible outcomes. Moreover, if this individual was to have followups with Dr Katona, as it appears he or she has, then one would know that we do not move 2000 etc...strands of hairs but we move what is called a natural grouping of hair called follicular units. A graft or follicular unit, one in the same, contains one, two, three and possibly four strands of hair and more properly 1-4 follicles. Thus, 2000 grafts average approximately 5000 strands of hair depending upon the genetic makeup of the individual.

Every result is a result of what the individual has with regards to donor hair and desired results. If one is fairly bald then usually one would need to do more grafts than 1700 plus to get an acceptable result and if one has a good amount of hair but is thinning and does 1700 or more grafts then ther is a good chance that this individula would have to do a second surgery with more loss of original hair. Transplanted hair is permanent..

We would love to visit with this patient to help them closer to their goals.

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#1 UPDATE Employee

The solution

AUTHOR: Hairman - (U.S.A.)

POSTED: Thursday, March 12, 2009

First of all, we all are sorry when a consumer does not feel their needs are met or exceeded. I feel the same way and do step into the shoes as best as possible of the recipient of services. Our goal is to deliver the best transplant in the business and I believe we do.

When I hear a complaint such as this I take a look at what is being complained about. In this case it does not appear to be quality but quantity.The fact that this individual only received just somewhat over 1700 grafts when expecting 2000 tells one that the donor hair on the back of the head may be less than average. In such cases we consult the individual that the possibly of a second and a third surgery may be necessary to create the desired response.You can only build a particular size house with a certain amount of materials. Some people can build a big house right away and for others it takes 2 or three attempts to complete. In addition, we do inform that this is an individual result and pictures are only an indication of possible outcomes. Moreover, if this individual was to have followups with Dr Katona, as it appears he or she has, then one would know that we do not move 2000 etc...strands of hairs but we move what is called a natural grouping of hair called follicular units. A graft or follicular unit, one in the same, contains one, two, three and possibly four strands of hair and more properly 1-4 follicles. Thus, 2000 grafts average approximately 5000 strands of hair depending upon the genetic makeup of the individual.

Every result is a result of what the individual has with regards to donor hair and desired results. If one is fairly bald then usually one would need to do more grafts than 1700 plus to get an acceptable result and if one has a good amount of hair but is thinning and does 1700 or more grafts then ther is a good chance that this individula would have to do a second surgery with more loss of original hair. Transplanted hair is permanent..

We would love to visit with this patient to help them closer to their goals.

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