Medifast Exchange Fraud Owings Mills, Maryland
*Author of original report: Never Give Up
Medifast has shady exchange practices. Their policy is that you can exchange 10 items within 30 days of ordering. I mailed them back 10 items and called last week to inquire about when I would receive the exchanged items. I was promised the items for last Friday or Monday. I did not receive the items and called back to inquire about their whereabouts. My package has magically disappeared in the span of six days. I asked to speak to a manager: none were available. I called corporate and asked for executive customer service or a manager. I was routed back to the customer service line after I specifically told her I had spoken to the regular customer service and did not want to speak to anyone else there.
I spent over $250 on this horrible tasting crap, and make no mistake about it, it is AWFUL. (Which is why I was exchanging the meals to begin with.) Now these people don't want to give me what I've paid for.
Their customer service people are rude--abrasive to be frank. I spent over 20 minutes on hold and was never connected to a supervisor. They tried to pawn me off on a "team leader." I asked for a supervisor again and was placed on hold for a long time again. I think they were hoping I'd hang up and go away. No chance. I was then told that I would receive a call back from a supervisor within the hour. That was over four hours ago.
No one is going to call back. I have filed complaints with the Maryland Attorney's General Office and the BBB where they are accredited.
Their BBB ranking is A+. DON'T FALL FOR IT. This is not an A caliber company. Many unscrupulous companies pay hefty fees to receive high rankings from the BBB and this is one of them.
Do yourself a favor and join Weight Watchers or Curves if you want to drop a few extra pounds. This company is not on the up and up. If you search on the Internet you will see other complaints about them regarding this and other issues.
Anybody telling you that this food tastes great or even okay is a liar.
This company could care less about their customers. They only want your money. Do not fall for their lies. Very unprofessional and shady operation.
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