• Report: #617945
Complaint Review:


  • Submitted: Sat, June 26, 2010
  • Updated: Sat, June 26, 2010

  • Reported By: Nir Ben Or — Baltimore Maryland United States of America
4400 S. Racine Ave Chicago, Illinois United States of America

Megabus Poor customer service!!! Chicago, Illinois

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I use mega bus for a few weeks now on and off everything went smooth till i had a problem with a reservation guess what???!
You get the cheap ticket they offer you around $20 one way from MD to NYC , but if you make a mistake on the date or the time you in a big trouble now my friend because there is NO MONEY BACK! no matter what you do, want an exchange?
 well' follow the terms and condition !

1. let us now 24 hours ahead of time 
2. we will only exchange it but no refund
3. you will have to pay extra for that 
4. and try to talk to their customer service rep. they will laugh in your face just like they did to me 

last 2 times returning from NYC to MD i had to wait in line with at least 100-200 people waiting in the heat of the summer waiting for the bus to arrive on time because there is always something (traffic, road conditions etc.) and another surprise the restroom is broken! so travel 4 hours without a toilet. (they will do a one stop after 2 hours)
so before you make a trip with Megabus think again.
I just want to scream! 

This report was posted on Ripoff Report on 06/26/2010 09:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/megabus/chicago-illinois-60609/megabus-poor-customer-service-chicago-illinois-617945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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