Complaint Review: Megabus
Megabus Coach Canada Refuses to honour tickets Elizabeth, New Jersey
Happy with that, I booked a hotel on Priceline later that week for Feb 13th and Feb 14th. I didn't bother purchasing the offered insurance as I trusted Megabus to follow through with their times. I've used Megabus for 3 other trips and they've always been good about leaving on time.
The hotel booked is a 20 minute drive away, so I intended to rent a car upon arrival and return it the morning before the bus departs.
On Feb 20, 2011 I received notice from Megabus stating they are unable to provide the return trip at the stated time. Rather, a trip departing at 7:15 AM would be the only option, or Megabus would refund the tickets. As I have a non-refundable hotel booked and paid, neither of these options is acceptable.
I'm now inconvenienced with a trip which is not only cut short, but I will now have the additional cost of using a taxi to get from my hotel to the bus station as I'll have to return the car on Feb 14th, along with the cost of a taxi back to the hotel.
I called up Megabus to discuss this at 1-877-462-6342 at 12:58 pm. The CSR explained that I would have to call their non-toll-free number to sort this out--very dissapointing. I called the number given, 1-908-282-7420, at 1:03 pm. The CSR (Jessica) refused to offer any resolution other than to refund the cost of the bus service. What a worthless offer considering their decision not to hold up to their side of the bargain is costing me a lot more than that. Worse, Jessica laughed at me when I explained the issue and requested further compensation. It took a lot of discussion with her to even get a mailing address for the company from her.
As it stands, not only will I never use Megabus again, but I will tell everyone I know never to use it again. Getting a great deal is of no value if the company flakes out at the last second.
This report was posted on Ripoff Report on 01/21/2012 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/megabus/elizabeth-new-jersey-07206/megabus-coach-canada-refuses-to-honour-tickets-elizabeth-new-jersey-826324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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