I was so proud of myself a few years ago when I switched from AT&T to Megapath and brought my invoices down from $700 to $450 per month. Their installation seemed to go well at first, but a couple of months after installation our outgoing internet stopped working. I discovered the reason was that, even though they had installed all their equipment, I had still been hooked up to AT&T for sending. I know this doesn't seem to make sense, but it was when AT&T finally got wise and shut us off that our sending stopped working. That was our first experience with getting Megapath to admit something was their problem, and boy do they not want to take responsibility.
Phone and internet companies control many of the strings to business success. So, how do they expect their customers to do well when all the onus of chasing down a problem is put on the customer, so that the customer cannot pay attention to business and instead has to be on hold or running test after test (all the same tests over and over again) just so that Megapath can avoid doing anything more than talking to you on the phone. It only follows that either their customer will have to end service or go out of business because we can't receive emails and phone calls. I do not know how it profits Megapath to treat customers this way, in the long run.
Things with the T1 line were fairly good for a couple of years (after they finally fixed the initial AT&T service mix-up), except the service was slower than advertised.
Then, last year, the bill went up $200 a month. This was due to "new taxes," so maybe I can't blame them for this, but still it seems like they should have done something to compensate or compromise to insulate the shock. Sticking on a new tax we weren't warned about and expecting us to just keep paying seems looney-tunes.
When we fell behind in paying this year, they had an internal collector call us. When we received that call, we had just been in a bad car accident. We were dealing with police and insurance and getting all three of the injured to a doctor. The collector was such a vile human that he gave us two hours to call back and make a payment. I understand his job is to collect, and our problems are not his problems.
However, what kind of a person does it take to give people in a physical crisis two hours instead of, say, 24?
In the last month our service failed completely. No dial tone. No internet. This failure had nothing to do with the payment issue. We would call tech support and every time they would try to make us run the same internal test. They obfuscated and delayed sending someone out with a new device, or to even move the problem up the ladder. In an entire month, we were on the phone (mobile phone) almost every day for over an hour. Finally they told us they had people in the field working side by side with AT&T (those guys again?) and, when they finally told us everything was working, it wasn't. I ended service with them and am not only going to refuse to pay my last two months of service, I am sending them an invoice for all the hours we spent on the phone listening to red herrings.
I wrote the above report three months ago. Even though I cancelled service in October, they continue to bill me. They now want $3,600 for the post-cancellation billings.