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Report: #1215072

Complaint Review: Meineke & Austin - Calgary Alberta

  • Submitted:
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  • Reported By: Bill — Calgary Alberta Canada
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  • Meineke & Austin 2458 23 Avenue NE Calgary, Alberta Canada

Meineke & Austin oil change refused because ABS light was on Calgary Alberta

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I went to get my oil change and the mechanic refused to change my oil because my ABS light was on. I have had 4 oil changes all done at Meineke with the ABS light on and no one ever mentioned anything about not being able to perform an oil change.

In fact, the last time I went for an oil change, there were some issues with my front end that I got repaired in their shop ($1200) as well as an oil change but nothing was noted about my abs light. After I informed them of all this they still did do the oil change but said they will put a note on my file so that I have to get that fixed before my next oil change.

Why do they care if my ABS light is on?  I went there for an oil change and that's it.

Had they asked me if I would have liked to get my brakes checked and to see what the error is with my ABS system I probably would have said yes but the way they go about to bully you and force you to get it fixed is not professional.

I emailed head office and this was their reply:

Thank you for contacting us at Meineke where our goal is to provide our customers with friendly, reliable and trustworthy service. We do sincerely apologize that your experience at our center did not meet these expectations and thank you for taking the time to alert us of your concerns. The Meineke shops are franchised locations so the owner's have the right to refuse or decline service at any time. I do apologize about your experience.

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Bottom line they lost a customer by trying to force me to get something done on my car that I didn't care.

This report was posted on Ripoff Report on 03/11/2015 05:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/meineke-austin/calgary-alberta/meineke-austin-oil-change-refused-because-abs-light-was-on-calgary-alberta-1215072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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