Report: #313597

Complaint Review: Meineke Muffler

  • Submitted: Sat, March 01, 2008
  • Updated: Sun, March 02, 2008
  • Reported By: East Concord New York
  • Meineke Muffler
    PO Box 32401, Charlotte North Carolina, 28232
    Baltimore, Parkville, Maryland

Meineke Muffler Installs wrong Catalytic Converters, doesn't honor lifetime warranty or service warranty Baltimore and Parkville Maryland, Charlotte North Carolina

*Consumer Comment: I will refund your money in full!

Show customers why they should trust your business over your competitors...

Purchased car from fellow in Baltimore MD, part of purchase deal was to have two catalytic converters who needed replacement replaced. He took it to the Meineke Muffler in Parkville/MBaltimore Maryland. they replaced the catalytic converters - but installed and sold him one new one, one old one. Neither one of them were the appropriate converters for the vehicle. They used multiple extra fitting and pipes to make something that shouldn't have been intalled fit. The Oxygen sensor was then placed in the wrong place.
Just under 3,000 miles, once the vehicle was in New York, the engine light came on. diagnostics showed that the converters were not functioning properly. We noticed unusually low gas mileage as well.

We contacted a local Meineke in Hamburg, NY who confirmed out diagnosis. However, the sales receipt from the original Meineke lacked some pertinent info - such as the store location and number. He promised to work it out with corporate and fix the problem. However, after 4 weeks of calls, I realized that nothing was being done to remedy the situation. I asked for the paperwork back- warrantees for the converters and original bill, which I received.

I called the corporate office myself hoping to peacefully resolve this with replacements. Much to my surprise, their "customer Service" rep, we'll call her "Hadrian" said that we were out of luck. First, she accused the fellow who iriginally brought the car in of bringing in his own bad catalytic converters and having them installed.
Next "Hadrian" said that Meineke doesn't warrantee their work if the car changeds hands.

Then she said that Meineke doesn't warrantee the converters - and I need to contact the manufacturer of the converters , which by the way, is listed no where on the warrantee itself..
Then "Hadiran" the "customer service" rep said that there was no proof that two converters were even purchased and that the only thing she could see on the invoice was labor charges. $576.20 in labor? That amount is quite consistent with what other Meineke Muffler locations charge for the purchase and installation of two catalytic converters. also, the bill DOES say "exhaist labor-install two new conv."
Next she said that perhaps if I sent the car back to Meineke in Maryland (I am in New York) they might look at it and I would have numerous charges though. she said this after I told her that the car was not driveable. I told her I will do that if Meineke pays for the vehicle to be shipped from Buffalo, NY to Maryland - of course she said "No, we won't do that"

Next she said that the car probably damaged the converters - but my mechanics and also the prior owner can attest that the vehicle is in excellent condition, excellent repair and has been well maintained. Also, there are no other indications upon diagnosis that there are any other problems other than the wrong and faulty converters were istalled by Meineke.

Now, after reading other reports on the rip-off report I just want our money back- I don't want them ever touching this or any other vehicle of mine EVER! Why hasn't someone done something about Meineke ripping off consumers and ruining their cars? Why do they even have a "customer service" department?

East Concord, New York
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This report was posted on Ripoff Report on 03/01/2008 08:58 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I will refund your money in full!

AUTHOR: Robert - (U.S.A.)

Your refund check for ZERO dollars is in the mail as I type this. You paid ZERO dollars to have the converters installed, so that will be your refund amount.

YOU were not the Meineke customer. The person who sold you the car was. As with ALL products/services, the warranty only applies to the customer who purchased it...not the next person down the line who buys it from someone else.

Converters fail for one reason(other than road damage)...poor running condition of the engine. If yours are not working correctly, fix the engine. It is illegal to install used converters on a vehicle, so if it was done, there would be no reciept. The guy who sold you the car apparently brought his own parts to the Meineke, and they marked up the labor so the job was worth doing by the mechanic...just like ALL shops do.

You have no claim, just as Meineke Corporate told you. Why not complain about the maker of the engine, since that's the root cause of the failed converters? Or, how about the guy who sold you the car? He's the one who screwed you. Of course, that would be a waste of time, and he doesn't have deep pockets like a big Company does, right?
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