Melaleuca's Marla Owens rip-off! She refuses to give refund as promised. Idaho Falls Idaho

I have to say I am so glad I didn't see any of this before I enrolled with Melaleuca.

I have yet to try a product I don't like, and some of the products have given me my quality of life back. I am so thankful for that. If I never made a dime enrolling others, I will be a Melaleuca customer for life. I could go on and on about the products, but I won't.

Jill, I would like to thank you and all the other Customer Reps. I've never had anything but helpfulness and customer serves that surpasses any I have ever received from ANY other company. I actually prefer to call my orders in to a rep than to order online, as they are so personable and helpful.

About Marla... She is not responsible for you getting your refund....the company is. Read what you sign.

Marla, you did the best you could. I certainly hope you won't let the emotional instability of one person get you down. (And I'm sorry, but Sandy seems to have some emotional issues.) Perhaps that is not the professional thing to say, but I have always been one to call it like I see it. That being said, I hope Sandy gets her financial situation straightened out. It is probably where her anger and frustration is really coming from.

EVERY company out there will have good and bad comments made about it. You can't please everyone ALL of the time, and where humans are involved mistakes will be made. I'm thankful I didn't allow anyone to talk me out of joining Melaleuca. Out of tens of thousands of people, you are bound to have a handful of unhappy ones. Please take that into consideration.

I am an actual employee of this company, meaning i answer the phones in the customer service department.

I love the company I work for, and what they stand for.

Yes you do recieve "back up orders" and yes you do have to cancel by wrighting, the reason? To protect you.

The backup orders are there for yout o preserve your preferred customer status and you checks, if you are a business builder,and, are serious about it, the back up order protects from losing that if you fail to place an order because of a family emrgency, or such as, and you can pick the products that go into these.

Why cancel by writing? Well, if you are having a successfull business and you get a divorce, your ex-husband has his new wife call up and cancel you because he wants to be mean. Plus without your signature it isnt legal to cancel your account. Also these are put into the customer agreement form that you signed, and by signing this agreement you state that you have read the policies, terms and conditions and agree to them. Not the company's fault if you have not read what you sign. i know I always read what I sign. And what if your name is used illgally? I would like to say this never happens, but the truth is, it does. Well then we have a legal department in our home office that looks into all these claims and does prosecute tot he full extent of the law.

And yes, some of the products, it seems are more expensive then leading store brands, but they do last longer, and their are over 300 products for you to try. And they are better quality products then most store brands. Our motto is exceptional products at resonable prices. Also, we do have scientists and researcers that do extensive research into all of our products before they go on the market.

Also we do have money back guareentees... If you are ever unhappy with any product you buy from Mela you have a full 60 days to return the product for a product exchange, credit on account, or a full refund. In many cases we extend this to 6 months. Could you find that at Walmart? I think not. Many times we dont even need the product back to do a refund! Imagine if you went to Walmart and said I purchased some shampoo here, I dont like it, I want another type, but I dont have the bottle. They would laugh at you. Us we would say no problem! Also witht he business kit, you do have a full 120 days from the enroll date to send it back for a refund.

No, not everyone makes a million dollors overnight in this company, but it is an awesome company.
If I ever quit this wonderfull company, I would become a customer

I joined Melaleuca in 1993. I'd had prior experience with so-called "MLM" companies -- with one of them I started by borrowing from my life insurance policy to enable me to purchase over $5000. worth of water and air filters (yeah, I know -- DUH!).

Anyway, Melaleuca was and is nothing like those other companies in that I was not expected to buy an inventory of products. Signing up was an easy deal. I worked the marketing plan in the beginning and enrolled customers -- many of whom continue to buy products every month to this day. I always got through quickly to a real person whenever I called to order something, or if I had a policy question, and was treated fairly.

After more than 12 years, I decided this month to cancel my agreement with Melaleuca -- for personal reasons. The lady on the phone seemed genuinely sorry to see me go, but was respectful of my wishes and handled the matter professionally.

I took a minute (literally) to write a quick handwritten cancellation notice and dropped it in the mail.

Easy deal again.

So here is my advice in dealing with Melaleuca, Inc.: If you have a problem, call customer service and tell the rep what you want. Listen to his or her instructions. Follow the instructions, which I assure you will be simple.

The amount of wasted energy on the part of all the complainers should have been directed toward companies that are truly in the business of deception. I am not a Melaleuca "rah-rah," but I do believe that most of its critics are dreadfully misinformed.

Easy in, easy out. No biggie. Let's move on.

Ive been reading this complaint and rebutals and all i want to add is when i stoped dealing with Melalueca all i did was send a one line letter to the company and i was done . that simple.

I was involved with Melalueca, through a catty company called Stayin Home and Lovin It! who "teamed up" with them, promising part time work and full time income. (Heck my "mentor" was making almost $100,000/yr and "only" worked 4 or 5 hours a day, pregnant!) There is NO WAY to make a decent income with this company unless you live, breathe, and sleep Melaleuca. You have it drilled into your brain that if you use anything other then their products, you and your family will die or get cancer. You have to recruit, recruit, recruit constantly every day, even by leaving your business card on gas station pumps! (they have some fabulous ideas HA) They try to tell you there are all these free sites to post on to get enrollees, but they DON'T tell you there are dozens of OTHER Melaleuca junkies posting there too, and a lot of complaints about them! (Don't try it on AOL message boards!) Then they start sending you "lead" sites, to pay a bunch of money to get leads, which of course don't ever pan out either.

This is just another pyramid scheme to drag people in with empty promises, or give you the whole BS line about "you do the same shopping at the grocery store every week anyway, etc etc" (this is part of their script they give you). Also, last time I check you paid an annual fee for a warehouse place like Costco or Sam's Club, and they didn't FORCE you to buy $50 worth of their stuff every month. To maintain a Melaleuca memberhsip you have to buy so many points each month (stating at 35, which equals usually $50-60+). And if you DON'T buy your required amount, they send you a box full of things THEY pick out and charge your credit card regardless of whether you can afford it or not. When they autobilled me after I sent in my cancellation notice (YES by snail mail) it took FOREVER to get a response and 2 months to get a refund, and I got that ONLY after I contacted my local newspaper agency that specializes in getting refunds from scammers.

And yes, when you do try to cancel, you get the whole guilt trip bombardment about how you don't need to start the business, just try the products, you grocery shop anyway for the same price blah blah blah scripted story you're taught when you sign up. And NO their products are NOT the same price as Wal Mart (per use, of course, read the fine print) and they don't especially work any better.

And if you want to be one of their "Directors" or above in their ladder, they HIGHLY recommend buying the "value pack" or "career pack", because if you don't, you'll never make it. I could go on and on, but just take my word for it, unless you want to dump hundreds of dollars into buying products and advertising, IT WON'T WORK! And it's more of a headache then your current household cleaners cause!!

still at it I see?

For those of you that don't know, William has NEVER joined this wonderful company!
William has NEVER done business with the company!

What William HAS done, constantly for the last couple of years on these threads, is blatantly blast Melaleuca Inc, without a shred of evidence that actually relates to them!
He has also tried to turn people against Melaleuca by using information about how such companies work, using information from AMWAY, Herbalife and others.

William also likes to constantly argue with Brenda, but Brenda my dear, I did tell you about a year ago, not to lower yourself to arguing with this individual.

William of Royal Oaks, Michigan, has absolutely NO MLM experience, WFH experience, Home Biz experience etc, EVER!!
So why oh why, is he continually allowed to post here, such garbage about Melaleuca?

William, I've said it before but I obviously have to say it again...TRY IT before you start to diss it! Because we all know you have NEVER tried it!

And as for Sandy saying she had 30 people in a lawsuit against Melaleuca??? Oh please.....

Brenda wrote.

"ANYONE can see from reading the entire paragraph that the point I was making had NOTHING
to do with her right to cancel within 3 days. It had to do with her outlandish claim. And anyone can scroll back up to see that I have copied the paragraph here word for word, and can also see that the two related paragraphs above it are copied word for word."

I Have not seen no outlandish claim that Sandy made. Apparently you are making a mountian out of a mole hill.

Brenda wrote.

"And as for your comment to Nicole, again you are wrong. I have hundreds of business overviews
by dozens of different people. Nobody is told they will get rich overnight with Melaleuca"

Again you are wrong Brenda I made no comments about people being told they will get rich overnight with Melaleuca" Go Back and read it again.

Brenda wrote.
"You have already been banned from posting at scam.com because of your lies and abusive posts."
Apparently I was a threat to your business opperation. Anyone can view that I have exposed your lies your misrepretations with alot of misleading information.

"And you have already received appropriate notification to cease and desist from calling Melaleuca a scam and other libelous statements you made" How is exposing the truth about melaleuca And their reps libelous. Apparently they appear to disregard the reps that are misrepresenting them and fail to remove them.

It will ony be a matter of time before your company is brought up on fraud charges.

William

Brenda wrote.

"ANYONE can see from reading the entire paragraph that the point I was making had NOTHING
to do with her right to cancel within 3 days. It had to do with her outlandish claim. And anyone can scroll back up to see that I have copied the paragraph here word for word, and can also see that the two related paragraphs above it are copied word for word."

I Have not seen no outlandish claim that Sandy made. Apparently you are making a mountian out of a mole hill.

Brenda wrote.

"And as for your comment to Nicole, again you are wrong. I have hundreds of business overviews
by dozens of different people. Nobody is told they will get rich overnight with Melaleuca"

Again you are wrong Brenda I made no comments about people being told they will get rich overnight with Melaleuca" Go Back and read it again.

Brenda wrote.
"You have already been banned from posting at scam.com because of your lies and abusive posts."
Apparently I was a threat to your business opperation. Anyone can view that I have exposed your lies your misrepretations with alot of misleading information.

"And you have already received appropriate notification to cease and desist from calling Melaleuca a scam and other libelous statements you made" How is exposing the truth about melaleuca And their reps libelous. Apparently they appear to disregard the reps that are misrepresenting them and fail to remove them.

It will ony be a matter of time before your company is brought up on fraud charges.

William

Brenda wrote.

"ANYONE can see from reading the entire paragraph that the point I was making had NOTHING
to do with her right to cancel within 3 days. It had to do with her outlandish claim. And anyone can scroll back up to see that I have copied the paragraph here word for word, and can also see that the two related paragraphs above it are copied word for word."

I Have not seen no outlandish claim that Sandy made. Apparently you are making a mountian out of a mole hill.

Brenda wrote.

"And as for your comment to Nicole, again you are wrong. I have hundreds of business overviews
by dozens of different people. Nobody is told they will get rich overnight with Melaleuca"

Again you are wrong Brenda I made no comments about people being told they will get rich overnight with Melaleuca" Go Back and read it again.

Brenda wrote.
"You have already been banned from posting at scam.com because of your lies and abusive posts."
Apparently I was a threat to your business opperation. Anyone can view that I have exposed your lies your misrepretations with alot of misleading information.

"And you have already received appropriate notification to cease and desist from calling Melaleuca a scam and other libelous statements you made" How is exposing the truth about melaleuca And their reps libelous. Apparently they appear to disregard the reps that are misrepresenting them and fail to remove them.

It will ony be a matter of time before your company is brought up on fraud charges.

William

Brenda wrote.

"ANYONE can see from reading the entire paragraph that the point I was making had NOTHING
to do with her right to cancel within 3 days. It had to do with her outlandish claim. And anyone can scroll back up to see that I have copied the paragraph here word for word, and can also see that the two related paragraphs above it are copied word for word."

I Have not seen no outlandish claim that Sandy made. Apparently you are making a mountian out of a mole hill.

Brenda wrote.

"And as for your comment to Nicole, again you are wrong. I have hundreds of business overviews
by dozens of different people. Nobody is told they will get rich overnight with Melaleuca"

Again you are wrong Brenda I made no comments about people being told they will get rich overnight with Melaleuca" Go Back and read it again.

Brenda wrote.
"You have already been banned from posting at scam.com because of your lies and abusive posts."
Apparently I was a threat to your business opperation. Anyone can view that I have exposed your lies your misrepretations with alot of misleading information.

"And you have already received appropriate notification to cease and desist from calling Melaleuca a scam and other libelous statements you made" How is exposing the truth about melaleuca And their reps libelous. Apparently they appear to disregard the reps that are misrepresenting them and fail to remove them.

It will ony be a matter of time before your company is brought up on fraud charges.

William

WILLIAM JAROSKE SAID==========

Brenda wrote

"Tell me something, Sandy. You did not work the
business. You did not enroll anyone. You
cancelled BEFORE you even received your business
kit."

Brenda, It's her choice to cancel in three days like anyone else can. NO need to get worked up over that post.

==============================

William, you always twist everything. Do you not understand that anyone can just look at my post above and SEE that you did NOT include the point I was making?

That ENTIRE paragraph and the two related statements above it actually read:

On Monday, September 06, 2004 4:50 PM, you said you wanted to cancel.

Two days later on Wednesday, September 08, 2004 1:09 PM, you said, I have contacted over 30 people to go into a lawsuit with me.'

Tell me something, Sandy. You did not work the business. You did not enroll anyone. You
cancelled BEFORE you even received your business kit. You could not even have already met
that many people in Melaleuca at that point, so how did you manage to find over 30 people to
join you in a lawsuit? I've been with the company for over six years, and I do not know even one who would be willing to jump into any kind of lawsuit against Melaleuca.

ANYONE can see from reading the entire paragraph that the point I was making had NOTHING
to do with her right to cancel within 3 days. It had to do with her outlandish claim. And anyone can scroll back up to see that I have copied the paragraph here word for word, and can also see that the two related paragraphs above it are copied word for word.

And as for your comment to Nicole, again you are wrong. I have hundreds of business overviews
by dozens of different people. Nobody is told they will get rich overnight with Melaleuca.

You have already been banned from posting at scam.com because of your lies and abusive posts.
And you have already received appropriate notification to cease and desist from calling Melaleuca a scam and other libelous statements you made. I suggest that you stop making unsubstantiated statements about this company.

Brenda wrote

"Tell me something, Sandy. You did not work the
business. You did not enroll anyone. You
cancelled BEFORE you even received your business
kit."

Brenda, It's her choice to cancel in three days like anyone else can. NO need to get worked up over that post.

Nicole, Why do many people in tough financial spots pin their hopes on opportunities like these thinking it will be the answer to their financial woes? It's because they are likely told Such BS that they will get rich over night if they join. They tend to overlook the red flags of a such opportunities because most are told so.

I recently attended a Melaluceua sales presentation. As a recently diagnosed cancer patient I was under the impression this presentation was focused on strategies for improving health, had no idea it was going to be an "our products good, everything else bad" kind of presentation. Hearing about the multi level marketing strategy combined with the uncomfortable room (room was no fault of the sales rep), I decided to leave about 45 minutes into the presentation.

I have one question and a couple of comments based on the above posts...

First, my comments: Way near the top of these posts, where Marla posted her email exchanges with Sandy, one phrase (by Marla) stuck out to me:

"BUT I am always more than willing to make sure that the money gets returned once the customer sends off their cancellation letter & returns the business kit. This information was on the paperwork that you signed online."

It seems to me that most companies committed to true customer satisfaction have cancellation policies at least as easy as their sign-up policy (many are even easier!). It does seem a bit deceptive that the cancellation policy was included in the "paperwork... signed online," yet that cancellation policy requires a written, snail-mail letter to cancel? Not accepting the written signature via fax seems a bit less than good-faith customer service, particularly when we're talking about less than $50.

My second comment is that it does indeed that perhaps Sandy made too hasty of a decision to join as quickly as she did, particularly if the $$ involved could possibly cause a hardship on her family in unforeseen circumstances, yet there should be some type of corporate sympathy in situations like this. Many people in tough financial spots pin their hopes on opportunities like these thinking it will be the answer to their financial woes, and when debit cards can be used as credit cards, a quick return of funds can make a big difference. Perhaps these sales presentations can find a better way of warning people that making tons of $$ from this business venture is the exception, not the norm. (In the presentation I attended I did not hear an actual dollar amount or guarnatee mentioned, however "financial freedom" and the fact that the sales rep had left her job with a reputable company to do sales for Melaluceua - and is doing quite well - leaves those less skeptical open to assume those are typical results.

Ok, enough of my (unwanted?!) comments, here comes my quesiton that I hope a Melaluceua rep can answer for me... when I checked out your website I found a link for a brochure titled "The Immune System: Your Key to Resisting Disease; An in-depth study on the immune system and how to acheive optimal health" (found on the web @ http://www.melaleuca.com/wc/pdf/02_ImmuneSystem.pdf.

I notice that the sources cited were all quite old, the most recent were from 1998 and those appeared to be opinion articles rather than actual studies. My crash-course on medical research has taught me that technology changes so quickly... Is there a version of this brochure that reflects more recent studies? If so, can you please provide the URL? Thx!

SANDY SAID=====

Told me i had 4 months to cancel and get my money back. I cancelled in 3 days and now she won't give me my money back as promised in writing. Told me I would be making over $1,000 a month. It's only possible to make $3.00 a month. Lies and takes your money and runs. Blocked me from emailing her and calling her to get this settled. The minute I said I wanted to cancel they got real mean. They don't speak to you anymore.

===============

You never even got started, yet you determined
that it is possible to make only $3 a month? Of
all the ignorant posts I've seen, this one tops
them all. Reality check...for everyone reading
this, do you honestly believe that???

Marla told you EXACTLY what to do. All you had to
do was send a simple one line statement to cancel
your account. And in order to be refunded for the
business kit which had already been sent, all you
had to do was not accept it. What is SO hard
about that?

On Monday, September 06, 2004 4:58 PM, you said
you wanted to cancel.

Two days later on Wednesday, September 08, 2004
1:09 PM, you said, "I have contacted over 30
people to go into a lawsuit with me."

Tell me something, Sandy. You did not work the
business. You did not enroll anyone. You
cancelled BEFORE you even received your business
kit. You could not even have already met that
many people in Melaleuca at that point, so how did you manage to find over 30 people to join you in a lawsuit? I've been with the company for over six years, and I do not know even one who would be willing to jump into any kind of lawsuit against Melaleuca.

Nothing about your post is believable.

OF COURSE YOU DID! That is your entire point! The lady wanted to cancel. It's that simple. Instead you tried to talk her into not canceling and giving her other options. You finally told her how simple it would be to cancel just by calling the 800 number. Then you admitted she had to write a letter and jump through a bunch of other hoops to actually cancel. People like you prey on the weak and uninformed to run a scam and make money. You are a liar and evil and like Bernie Ebbers and other "legal" crooks you will get what coming to you in this life or the next!!

I do not know Marla, and I am not a member of Melaleuca. I just wanted to point something out in the interest of fairness.

If the original poster complained that an e-mail bounced with a note something to the effect of "does not like sender" it DOES NOT mean that Marla blocked her and typed in that she didn't like her and didn't want e-mail from her any more.

It means that for whatever reason, Marla's mail provider bounced the e-mail because it didn't like something about it. That's all. I rely on e-mail in my job, and at least 2 times a week, I have e-mails bounce from addresses that I know are good (or I have clicked "reply") and when they bounce, they say something to the effect of "does not like sender". It's a techno glitch. Nothing more.

E-mail to my uncle occasionally bounces back to me, stating that my e-mail address is on "bad sender list". He's contacted his provider, and they have confirmed that it's a glitch. I simply give it some time, and try again.

Just another FYI, a lot of e-mail programs will simply deliver e-mails from blocked senders directly to the trash, rather than reply that the person has blocked you from e-mailing them. There are some that do, but a lot of the major ones (including the one I use) will just dispose of the messages, unless I complain that they are illegal or harassing communications.

Again, I have no opinions whatsoever about Melaleuca, and I do not know Marla at all. This is just for the purposes of a little FYI in the interest of fairness. Thank you.

I don't know this woman, but it's 100000% OBVIOUS that Sandy has a problem with her!

SANDY, my dear woman, Marla has posted YOUR emails on this very site! Why are you STILL trying to deny the TRUTH? Marla has done everything to help you, but you've shown NOTHING but ignorance!

And Darren - Neenah, Wisconsin, why did you even bother posting here? Your comment itself is liable.

Then we come to good ol' Gary from Oceanside. Here's a man folks, who likes to talk the talk, walk the walk, but has no idea what he's saying, and no idea where he's going!
Compares every company to Amway (see all his other posts, not a single one without Amway mentioned).
Has absolutely NO positive attitude for anything beneficial, regardless of whatever it is.

Stop attacking Marla. Stop attacking Melaleuca.
Unlike other companies on this site, I have yet to see a single FACT that warrants serious Melaleuca as being a bad company. All I'm seeing so far is whiny little gripes because some people need to have their hand held before being able to do anything for themselves! When you don't hold their hand, they usually want you to do the hard work for them!
This seems apparent in Marla's case.
Like I said, I don't know her, but she's said NOTHING that Melaleuca would deem as inappropriate.
If you want to cancel YOUR MEMBERSHIP AGREEMENT, then YOU, and ONLY YOU, can do this! And as Marla clearly stated at the presentation stage, as do most of us, should you wish to cancel, the procedure for doing so is CLEARLY stated, both by us and by the agreement form, as well as by the telephone operators should you call the company direct.

Sheesh, grow up already!

(Before I begin to type, let me apologize ahead of time for the typo's, I'm not at my normal computer, and this keyboard is really stiff)
Gary,I do not wish to argue (or even seem agressive in any way) with you about how melaleuca is not a pyramid, because it is in a sense, but it is a totally legal one, such as many other businesses. The CEO has a seat on the US Chamber of commerce, and the company has received the blue chip enterprise award from the USCOC as well. A true pyramid would not have any credentials such as that because they are illegal, and most pyramid schemes have either no product to the end consumer, or one that is not unique, or even a neccessity. Most true MLM's, and pyramids also do not focus on the products, they focus on the business factor. Melaleuca focuses on the products. Each Marketing executive is a customer first. We get paid to endorse the products based on our own personal experiences with them, which is also why we are all customers first. They do not want people endorsing their product without being able to back up what they say.

Technically, we're not forced to buy product, because we can cancel at any time, however, if we choose to be a preferred customer, there is a minimum order requirement. 35 product points, which can be anywhere from $40-$60, depending on what you buy (cosmetics have a higher price/point relationship, compared to the others)

This, I'm guessing, is how it is legal. It is a wholesale club, similar to SAM's and Costco. Hence why I do not sell, as a "Marketing Executive", I endorse the product, and help others set up their own wholesale accounts directly with the company, this is why I get paid to "recruit", it is a referral program. I get paid on commission on those I help enroll. They give their customers a "thank you" check for telling people about it. I would also like to correct my previous statements about it being totally against the rules to resell, I'm sure you could buy one or two products for someone who does not want to buy 35PP worth of products for someone, but they do not want people "stock piling", because then it would turn into a distributorship, and THAT is what they frown upon. Most other companies have this, and people go no where, only making little profit from what they actually sell, and then they have to take inventory, money, etc (avon, for example), and they can also be left with a garage full of product they can do nothing with.

Melaleuca does sell their products to the public, but, just as other wholesale clubs, if you have a membership. Actually... there's more to that. You can buy melaleuca's products without a membership, as a "direct customer", but you would be paying the retail price, "preferred customers" get the discount.

I Could not be sued by an enrollee, because all I do is help them set up an account with melaleuca (sort of like the representative for the phone company, or cable, etc), then, if they want to build a business, I help them do that as well. I never take a penny from them, for any service, therefore they can't sue me personally for anything. Well, anything legitimate anyway.. people sue for dirty looks these days LOL.

I'm sorry to leave some of your statements un "rebutted", but I have to tend to an infant with a cold.. she wants her mommy.. badly. 'till next time

HI, Lauren, I am not being negative to you, You seem like a Great Person, What I am concerned about is the People that are going to be recruited.

What you are involved in is a Pyramid Scheme. By your admisions you stated that your Goal is to not sell product but to recruit. This is against many State Laws as well as your own. NC ST 14-291.2(b). Just Key in MLM Business Laws into your search Engine, and read up. Now your Company will not back you up and they will claim that you are not force to buy product and that they sell their products to the General Public. See Idaho Law. Many Companys just skirt these laws as Amway did, Why do you think they formed Quixtar, and why do you think your Company has a payscale on the internet, because of legal actions and lawsuits. Another problem arises when you cross State lines with this business and try to recruit people is States with different laws, and then you may run into problems if any information is processed through the Mail. What would you do?, if you were sued by one of your enrollees, who you instructed to not sell product, in violation of their state Law. Would your upline and Company disown you? And of course, you have admitted in a Public Forum That it is forbidden to sell product. So just be careful what you say and you better know the Laws of every State that you Deal in. As you can see by these many Negative reports your company is upsetting alot of people. A lawsuit can sweep down on you at any time and your $300 per month will pay for about 2 hours of Attorney time. So this mild debate is not about Wellness or getting more loads per scoop. Your Company and the Rich uplines have lawyers galore. and you dont,so you better know your law.

Ok.. you are comparing Melaleuca to amway/quixtar. There are so many differences I can go on until I am blue in the face.

(I can only speak of my organization, but I'm almost positive that it's the same with others.) We do not sell tapes/books to our downlines. The website is also free. Training is of no cost, other than possibly (depending on where you are located)long distance phone calls, but we encourage (and melaleuca offers a plan as well) unlimited long distance because of this. Also, in regards to how much a marketing executive makes, did you happen to see how long it takes for people to advance? It states the shortest time, longest time, and the average. The shortest time for someone to reach Executive director is 2 months. The longest time is 129 months, average is 34 months. It can be done if they are persistant. Most people spend years at their office, never moving up to manager, with only a slight pay raise, usually only once annually.

As far as the "upline" not letting you succeed, you are wrong. We help our enrollees advance as fast as possible, because that helps us advance. Director II means you have helped one reach director, Director III means you helped 2, when you help 5 reach director you move up to Senior director, and so on.. You go nowhere UNLESS you help others move up. Your status depends on how many people you help, not on how many you enroll(well, after the first 8, as you have to reach director before you can advance to D2 & above.).

As for us being allowed to sell the product retail or not, NO, we are not. We buy for our own personal use ONLY. We are CUSTOMERS, who refer customers. If we re-sold the product, that would be upping the price for the end consumer, and therefore eliminating the purpose for consumer direct marketing, and profit sharing (we get paid commission on those we enroll, which the % commission goes up as your status goes up). If we bought at the 40% discount, then re sold to our downlines at a higher price, that would make us no different from what I've heard about amway/quixtar.The person at the bottom would really be getting screwed, with all the price jacking. With melaleuca we all pay the same price, regardless of status/placement.

Also, you can advance further than your enroller, without "breakaways". Which means: You can reach Executive director, even if your enroller is still just a director, or even just a marketing executive. As I've stated previously, it depends on the person. No matter when you enroll, or where you are on someone's "downline", you can go wherever you want to.

As for motivational tapes? I don't think there are any rules against them, but I do not know of anyone who is selling/creating them. As I've said, all the training/motivational sessions with my organization is free (I have unlimited LD), and we also have a few message boards/chat rooms where people can communicate (also free to join) with any questions, or if they need assistance with just about anything, which is why we prefer to call it a support team, rather than an upline. It really is more personal, even though there's hundreds (ball park figure) of us helping eachother out, regardless of our relation to eachother in the business. I get help from people who do not even make a profit from my enrollees.

As for trainers who host the training calls, I'm not quite sure how they are compensated for training others (the organization or straight from melaleuca), but I can assure you that I have not paid a dime to a single one of them. I can't actually say, as I am not one who does training calls, but there is a trainer survey that can be filled out (optional), just to have your input on how good of a job you think they did, so I'm sure they are compensated in some way for their time.

Well, I'm sorry for making this such a long post, but it seems you are fixed on your views, even when faced with the facts, so I'll leave it at that. You obviously have no experience with the company, or you would know that everything I have stated is nothing but true. It just urks me when people talk bad about something they know little about, and have no personal experience with, so I feel obligated to set the record straight. I must also state that I only have experience with one division of one specific organization, and others may not care about the people below them, but alot (mine, definately)do.

Sincerely,

This is just Amway repackaged. If you were smart you would all fire your enrollers or Upline and Create your own branch of the Company, Or better yet Contact a New Soap maker and start a new Company. Your enrollers have to keep you at the bottom because there is no room at the top. Go to the Company's Web site and look at the Payscale it is hard to find but it is there, The top makes $1.7 mil and the bottom makes $24 a year. Marla and her upline cannot really let you suceed, because you will take more of the pie. They depend on the thousands of the bottom people, that are forced to buy products and produce points that pay the bonus's to the upline, so a little bit of money trickles down to the bottom masses. I do not know if the Higher uplines make money by selling tools, Websites, Tapes, books, But if they do I guarntee that you at the bottom whould not be allowed to. and I bet you are not allowed to sell the product retail or at all, and that you are only allowed to recruit. Why? Because if you can sell product to the public, make deals directly with the Company, and create tapes and Books and resell them to your Coworkers, You would make money and that would upset the upline, Ask your Enroller if you can buy direct from the Company at 40% and resell to stores, or the public, Ask if you can sell the product to your recruits and pocket the 60% yourself and ask if you can create a Motivational tape and sell it for $10 a pop. This is for Alison if she is reading, Just how much money are you making a month after expenses? Care to be honest. I bet Marla tells you its not a Get Rich scheme but I bet Marla secretly thinks she is going to become rich, why? because her upline is holding a carrot in front of her. Read up on Amway, if you want to know the truth about your company you will find that many of the higher ups moved from Quixtar and are making most of the money.

I never signed a contract and did send in writing to the company, several times...no help..no response...sent info back in package also...kept saying NEVER got it even when I had a signed confirmation form. Don't comment on things you did not read correctly or no nothing of the details of the situation. You do not know what I was told or how any phone conversations went unless you were listening, were you!!!!

Marla told me she would give me info on what to do when I said I wanted out...she then blocked my emails and no response from her. The company wants your money and that is it. I was called names and treated very badly.

You were not there. Think again people on why this company is on this website before accusing me. Read the BBB report on how they don't pay people back.

They only get back on the report when they give people there money back. I filed a legal report to get mine back or I would never have seen it again.

You can only respond to these comments positively if you work for Melaleuca and are ripping people off to. Now leave me alone and get a life.

I never signed a contract and did send in writing to the company, several times...no help..no response...sent info back in package also...kept saying NEVER got it even when I had a signed confirmation form. Don't comment on things you did not read correctly or no nothing of the details of the situation. You do not know what I was told or how any phone conversations went unless you were listening, were you!!!!

Marla told me she would give me info on what to do when I said I wanted out...she then blocked my emails and no response from her. The company wants your money and that is it. I was called names and treated very badly.

You were not there. Think again people on why this company is on this website before accusing me. Read the BBB report on how they don't pay people back.

They only get back on the report when they give people there money back. I filed a legal report to get mine back or I would never have seen it again.

You can only respond to these comments positively if you work for Melaleuca and are ripping people off to. Now leave me alone and get a life.

I never signed a contract and did send in writing to the company, several times...no help..no response...sent info back in package also...kept saying NEVER got it even when I had a signed confirmation form. Don't comment on things you did not read correctly or no nothing of the details of the situation. You do not know what I was told or how any phone conversations went unless you were listening, were you!!!!

Marla told me she would give me info on what to do when I said I wanted out...she then blocked my emails and no response from her. The company wants your money and that is it. I was called names and treated very badly.

You were not there. Think again people on why this company is on this website before accusing me. Read the BBB report on how they don't pay people back.

They only get back on the report when they give people there money back. I filed a legal report to get mine back or I would never have seen it again.

You can only respond to these comments positively if you work for Melaleuca and are ripping people off to. Now leave me alone and get a life.

I never signed a contract and did send in writing to the company, several times...no help..no response...sent info back in package also...kept saying NEVER got it even when I had a signed confirmation form. Don't comment on things you did not read correctly or no nothing of the details of the situation. You do not know what I was told or how any phone conversations went unless you were listening, were you!!!!

Marla told me she would give me info on what to do when I said I wanted out...she then blocked my emails and no response from her. The company wants your money and that is it. I was called names and treated very badly.

You were not there. Think again people on why this company is on this website before accusing me. Read the BBB report on how they don't pay people back.

They only get back on the report when they give people there money back. I filed a legal report to get mine back or I would never have seen it again.

You can only respond to these comments positively if you work for Melaleuca and are ripping people off to. Now leave me alone and get a life.

Sandy, the form that you filled out, and sent in, to the company, is a legally binding contract.

To break a legal contract, you have to follow the instructions, provided in that contract.

If the contract states that you may cancel, at any time, by giving written notice, including your original signature, and particulars, this is what you MUST do to break the contract.

An original signature must be in your original handwriting. A faxed signature is not in your handwriting, therefore this is why faxing your cancellation is not acceptable.

If the contract states that cancellation of the contract must be mailed, this is what you MUST do to break the contract.

Attempting to cancel the contract in any way, other than as stated on the contract, will not get you out of any legally binding contract that you have signed.

You signed the contract with Melaleuca, not with your enroller. Your enroller can not give you your money back, not can she get your money back, for you, you must do this yourself, by dealing directly with the company. Perhaps Marla could have explained this to you, a little better than she did.

I signed this same contract, with Melaleuca, more than seven years ago. I have enrolled someone, myself, and hope to enroll more. I am ready, and willing, to give these instuctions to anyone who no longer wishes to be involved with Melaleuca.

I hope that this advise has been of some help to you.

Sandy, the form that you filled out, and sent in, to the company, is a legally binding contract.

To break a legal contract, you have to follow the instructions, provided in that contract.

If the contract states that you may cancel, at any time, by giving written notice, including your original signature, and particulars, this is what you MUST do to break the contract.

An original signature must be in your original handwriting. A faxed signature is not in your handwriting, therefore this is why faxing your cancellation is not acceptable.

If the contract states that cancellation of the contract must be mailed, this is what you MUST do to break the contract.

Attempting to cancel the contract in any way, other than as stated on the contract, will not get you out of any legally binding contract that you have signed.

You signed the contract with Melaleuca, not with your enroller. Your enroller can not give you your money back, not can she get your money back, for you, you must do this yourself, by dealing directly with the company. Perhaps Marla could have explained this to you, a little better than she did.

I signed this same contract, with Melaleuca, more than seven years ago. I have enrolled someone, myself, and hope to enroll more. I am ready, and willing, to give these instuctions to anyone who no longer wishes to be involved with Melaleuca.

I hope that this advise has been of some help to you.

Sandy, the form that you filled out, and sent in, to the company, is a legally binding contract.

To break a legal contract, you have to follow the instructions, provided in that contract.

If the contract states that you may cancel, at any time, by giving written notice, including your original signature, and particulars, this is what you MUST do to break the contract.

An original signature must be in your original handwriting. A faxed signature is not in your handwriting, therefore this is why faxing your cancellation is not acceptable.

If the contract states that cancellation of the contract must be mailed, this is what you MUST do to break the contract.

Attempting to cancel the contract in any way, other than as stated on the contract, will not get you out of any legally binding contract that you have signed.

You signed the contract with Melaleuca, not with your enroller. Your enroller can not give you your money back, not can she get your money back, for you, you must do this yourself, by dealing directly with the company. Perhaps Marla could have explained this to you, a little better than she did.

I signed this same contract, with Melaleuca, more than seven years ago. I have enrolled someone, myself, and hope to enroll more. I am ready, and willing, to give these instuctions to anyone who no longer wishes to be involved with Melaleuca.

I hope that this advise has been of some help to you.

Sandy, the form that you filled out, and sent in, to the company, is a legally binding contract.

To break a legal contract, you have to follow the instructions, provided in that contract.

If the contract states that you may cancel, at any time, by giving written notice, including your original signature, and particulars, this is what you MUST do to break the contract.

An original signature must be in your original handwriting. A faxed signature is not in your handwriting, therefore this is why faxing your cancellation is not acceptable.

If the contract states that cancellation of the contract must be mailed, this is what you MUST do to break the contract.

Attempting to cancel the contract in any way, other than as stated on the contract, will not get you out of any legally binding contract that you have signed.

You signed the contract with Melaleuca, not with your enroller. Your enroller can not give you your money back, not can she get your money back, for you, you must do this yourself, by dealing directly with the company. Perhaps Marla could have explained this to you, a little better than she did.

I signed this same contract, with Melaleuca, more than seven years ago. I have enrolled someone, myself, and hope to enroll more. I am ready, and willing, to give these instuctions to anyone who no longer wishes to be involved with Melaleuca.

I hope that this advise has been of some help to you.

Why not have an ink color requirement?

Marla,
I can't believe this! I am sorry, but I have heard some really good and some really bad rebuttals, but your's has to be the worst I have ever heard in my life!

There is only one thing that needs to be focused on here. Sandy's wanting to cancel.

You don't disagree with Sandy concerning her desire to cancel? You just disagree with the form of the delivery of the cancellation? Why not also add the color of the ink as a requirement for the form?

Is there any difference of Sandy's intent between a fax and a mailed in form? You say it is a "requirement" and that is has to be done that way? Why?

Your pettiness is amazing and if it is an indication of your overall philosophy concerning how you deal with people, then I feel sorry for anyone who becomes associated with you in the future.

I hope that all who read your reply, whether they are supports or people that are considering your business, stop and ask themselves if this is the type of petty, pig headed attitude that they want to deal with someday in the future if they have an issue.

Thanks,

I am sorry to hear that you are having these problems. I am currently working a Melaleuca business and have had a customer change her mind also. She returned her kit with a letter stating that she wanted to quit, they refunded her money in less than a week. On top of that, she emptied ALL of the products that she had purchased in the last 60 days and sent them back also, Melaleuca also refunded her money on all of that. There were no problems at all like the ones that the orignal complaint was put on. Please remember to read ALL THE PRINT when looking into ANY business. If you did your enrollment on-line, there the box that you had to scan down and hit I AGREE, all the info about cancelling was in there. If it was a paper enrollment, then on the back of the form all the information was there, about the back-up orders and how to cancel. The person who enrolled you never takes a dime of your money, so I don't understand why you think she should refund it to you. If you have mailed in your letter to Melaleuca with the information that they would need to cancel, they won't charge your account for a back-up order, and the business kit has to be sent back to them before they will refund your $29 (US) or $39 (canada). And if for some reason your enroller didn't help you, if you were to call Melaleuca they would have given you the numbers of 6 other people that enrolled above her to help you. Melaleuca has nothing to hide, I am 100% happy with this company and I have never personally found anyone with a problem like this. (and for the record, I have no idea who anyone is on this topic about Melaleuca.) Just my 2 cents.

My name is Stacy Nava and although Marla did not personally enroll me I have had the privillege of speaking with her many times and getting her support on matters when it comes to building my business. Marla Owens is the genuine article she truly believes in what she does and that is helping others. She would never mislead any one.
I have had several people that needed to cancel after enrolling and I called Marla to ask how to do this she told me the steps that needed to be done and I passed this information on to my customers, they followed the procedure and had no problem getting a full refund.

The procedure is to send a written letter stating you want to cancel your account (no explanation is necessary) include your social security number and phone number and sign and date the letter, it is that simple and mail it to the address that Marla provided. You do need to return the business kit, if you haven't received it all you would have to do is refuse it, it goes back and you get your refund.

Slandering someone because you do not like the rules or because you feel you should be exempt from the rules due to certain situations will not change rules that have been in place for 19 years.

Marla did her job and she is not to blame.

I would like to begin by sharing how I came to be involved with Marla Owens and Melaleuca, both of which have greatly improved my life and that of my family. My sister and I were quite new to the business and Melaleuca, Marla Owens has been there from the begining to train and guide us, she has been patient and respectful, always answering questions and going beyond the call to make sure we all had the same great opportunity to reach our personal goals that she had.

Melaleuca is a wonderful wellness company that provides not only products to better the physical lives of those they touch, but also give families an opportunity for financial wellness as well. Since my enrollment I have begun to acheive my goals, this is not a "get rich quick scam", it does take work and dedication, both of which Marla Owens has and shares with anyone willing to to put in the effort.

I would like to repond to the "allegations" put forth by Sandy. In my opinion they are false and come very close to libel if not already there. If she had read her contract she would have know exactly what was neccesary to cancel her membership and get a full refund of her money. Dragging Marla's good name through the mud and jepordizing a business she has worked very hard to build is abhorable and neglagent to say the very least. These are unreasonble attacks on a person that I have always known to have great integrity. She has never exagerated the potential of Melaleuca to me, only shown me what is possible while giving me the tools to reach that possibility. I can personally tell you you can make much more than $3 a month as I have after only being enrolled since May of 2004.

Get real people. Look at all the reports. Fraud is serious and misleading. This is what this company does. This person said she sent the kit back and faxed, called, and mailed reg. letter to Melaleuca and got NO WHERE.

Marla blocked her email by saying she no longer liked this person. Grow up people and get wise. This site would not be here with more than one complaint if the company and the people working for it were as good as they say. Read more than one complaint before you judge this ripped off person. Seems Marla is just upset she got caught.

I talked to the complaining person and she sent me over all the emails and the blocked message. I can understand her frustration.

They don't like it when you ask for your money back, they no longer make money off of you. At least at Walmart you don't have to pay to buy things every month you don't need. I work here to find things out and I eventually get people there money back with the outside company I work for. People please read the other complaints as well.

Marla didn't like what was said and now is attacking this person. Only people who are caught will keep replying to this bad report to cover themselves. Sandy has only made one comment to her situation how many rebuttals do other people have to make to get on with there lives. Get a life people and move on.

As a previous rebuttal stated Sandy did not pay her 1 dime. That money was sent directly to Melaleuca not to Marla. I was one of Marla first contacts when she was introducing the business to people.

Marla will go above and beyond. She understands having tough finances and she would never steal or deliberately mislead anyone. I have dealt with Marla for 2 years and she has always handled my concerns with the greatest integrity. Melaleuca will gladly refund you your money when you send your cancellation in writing, as you agreed to when you completed the enrollment.

Sandy, needs to calm down and get her act together. Slander is a very serious issue. And you have slandered Marla Owen's good name

Hello my name is Mandy Haines,and Marla Owens helped me become a member of Melaleuca and to do the business.Marla Owens was the greatest support anyone could have in doing a business.She answered ALL emails,phone calls,questions,and listened to comments that I may of had.I myself had to cancel my membership.Marla helped me do this.The FIRST thing that I want to say is Marla is not responsible for giving your membership fee back,the company is.The second thing is Marla didnt take your money when you signed up,the company did.So I dont understand why this lady is involving Marla Owens.When I had to cancel I had to write a letter in to the company and let them know that I needed to cancel,they received it and I know longer was a member,you also have to send in your business kit and then you will be refunded your 29.00 dollars.I chose to keep my business kit which means I am still a direct customer and if I choose to I can do the business again.If this lady would follow the directions she would have her money.Its just like a store they will not give you a refund without a receipt.I myself hope to be in the Melaleuca business AGAIN.

Thanks for listening

As a former employee i quit because of people like marla owens - she rips people off then does ignore them when they quit and she doesn't make any money off you anymore...they never refund money by saying they never got your letters.

Sandy states that I did not help her to cancel, that I would not except her emails & that I blocked her calls. This is NOT true. I do not block anyone's calls & I have caller ID had she tried to call. I also did not block her emails as she's emailed me 5 times in the last 3 days. I will add those at the bottom of this to prove this.

She also states that I said she could make $1000.00 a month & you can only make $3.00. This is a lie as well. I NEVER exaggerate what one can make in this business, I only report what is in black & white in the business kit. (which she didn't receive before she decided to discontinue her membership because she changed her mind in a matter of 2 days)I do not push the business upon anyone. In fact I even asked her to wait a day before joining our company because she wanted to join immediately after hearing our presentation. I always ask people to review the information before jumping in.

Once again, she should have read the forms completely before signing. We have on record that not only myself, but a customer rep at Melaleuca told her how to cancel. I gave Sandy the info and then normally I will follow up to make sure the customer sent in the proper form and then call to make sure they receive thier money. Sandy did not send in her paperwork via the mail, she faxed it in.

Melaleuca needs the original hard copy on file, not a faxed copy. Sandy chooses to NOT do this, she wants to fax the paper in. I was not allowed to follow up with her because once finding out that she had to mail the form in, instead of faxing it she immediately contacted the BBB & this site. I cannot fix a problem, if she's not willing to follow through on her end. She continues to email me and attack me. I too can speak with my lawyer in regards to slander and have all this on file to back up my claim.

See below for our emails that we have exchanged that prove we have been corrosponding and I have not been hiding from her only trying to help her with this request:

----- Original Message -----
From: san wood
To: Marla Owens
Sent: Monday, September 06, 2004 10:42 AM
Subject: enrollment

Please CANCEL my enrollment....I can not do it at this time. MY husband just called me from work....he needs to find another job...he just got a layoff notice. I can't spend any money at this time. You said I had 4 months to try it and I would get all my money back. Please keep that promise and don't charge my account. Again please cancel my membership or don't start it. Thank you so much for letting me cancel. Sandy Wood

Marla Owens wrote:

Sandy I am sorry to hear about your husband!

You do have 4 months to tryout your membership & I will gladly help you cancel your membership. I do want to ask you though if you want to try out the products as you are all ready spending this money at a grocery store. Even when things are economically hard you still have to brush your teeth, wash your clothes, clean your house, etc. This will save you money during this hard time and you'll be using products that are safer for you & your family.

YOU DO NOT have to build a business ever...or until the time is right for you. I just wanted to let you know this because some people feel they have to quit completely if they cannot build the business and that's not the case...everyone is just a customer...they've just switched stores. (MOST people do not build a business...they just want safer/healthier items)

If you still feel like you have to quit please call 800-282-3000 (that's Melaleuca's customer service line). They will be able to assist you w/ the cancellation of your account.

There is another option as well. There have been times when my customers have had to put their account on "hold" so to speak. Right now you are a "preferred customer" but you can go to "direct" customer where you do not commit to the 35 base points.

As a direct customer you can purchase from Melaleuca if you wanted, whenver you wanted but you'd get the higher price AND you do not commit to buying anything. You have 6 months to come back to the preferred price w/out having to pay the enrollment fee again.

Did I just confuse you w/ all these options?:)
Once again I am sorry to hear that things have suddenly taken a turn and will gladly help you with whatever you decide. Let me know what you think after you look at these options as I want you to do what's best for you.

Marla

----- Original Message -----
From: san wood
To: Marla Owens
Sent: Monday, September 06, 2004 4:58 PM
Subject: Re: enrollment

i am sorry to. what do I need to provide to them to cancel my accounta and I will get my money back right?

Marla Owens wrote:

Yep, just call 800-282-3000 & customer service will assist you. It's really easy & once that's done your $29.00 will be refunded. It doesn't take long at all. Call them first thing tomorrow.
Let me know if you have any problems (they are really nice so you shouldn't).

Marla

----- Original Message -----
From: san wood
To: Marla Owens
Sent: Tuesday, September 07, 2004 10:03 AM
Subject: membership

Sorry to bother you but, I can't get them to cancel my membership, can you help.
I called, no help. I faxed over my info like they requested in writing to the main office and they just called and said can't do it. Why? I was told I could cancel adn you would help me do this. I am under alot of stress today, He looses his job, have to put the house up for sale today, and I just can't do this now, this was so unexpected, he's in the airlines and they are downsizing. No job prospects either. Please I need my money back at this time. Please help me. thanks Sandy

Marla Owens wrote:

Yes, I will gladly help you. What they need on file is your signature asking to cancel your membership. I cannot sign anything for you because that's illegal.

Once you receive your business kit in the mail (you will receive that this week)...All you have to do is write a short sentence telling them you need to cancel due to job loss. Just put your SS#, your signature & the date. Input this letter into the kit & You'll just mail this right back to Melaleuca.

(You'll receive it by UPS...you can ask the UPS man to return it....just don't accept it...if you do this...you won't have to put the letter in it...but see below)

The mailing address is:

Melaleuca
3910 S. Yellowstone Hwy.
Idaho Falls, ID 83402-6003

You'll want to send another letter today or tomorrow directly to Melaleuca to cancel the membership too...as it'll get there faster than the business kit cancellation. They have to have this letter by the 25th of the month...so do it today or tomorrow please. Just a short letter (like the one you'd put in the business kit) and send it to the address above. It needs to have your signature on it w/ your SS# & the date & tell them you want to cancel.
This will cancel your membership...& then send back the kit & as soon as they get this kit they'll refund your $29.00 on your card.

This just takes you 5 minutes...simple.

My sisters husband works for Delta (in Dallas) & they are talking about shutting down his entire hub. Once again, I'm sorry to hear all this is happening.
Marla

----- Original Message -----
From: san wood
To: Marla Owens
Sent: Wednesday, September 08, 2004 1:09 PM
Subject: Re: enrollment

I sent over all your emails saying that you would help me to get a refund you broke that promise. I reported you and your company for stolen credit card and BBB report to help me and put your name along side melaleuca's on the BBB bad web site. I wish I would have look at that before my money got stolen. You all ignore people when someone doesn't want to do business with you. No complaints would happen if you did what you said. I will let the courts handle this. I have contacted over 30 people to go into a lawsuit with me. I hope your day is going better than mine. Are you enjoying it?

Marla Owens wrote:
Hi Sandy,

I am sorry you feel this way, but you still don't make any sense. I was more than willing to help you get your money back. I explained how you needed to send in a written cancellation letter w/ your personal info and to return the business kit. Once Melaleuca received that info, they would return your money within 24-48 hours. I cannot give you your money back personally as I wasn't the person that charged your account. BUT I am always more than willing to make sure that the money gets returned once the customer sends off their cancellation letter & returns the business kit. This information was on the paperwork that you signed online.
Your money has not been stolen, you just have to follow the procedure to cancel. It's an easy procedure which you agreed to when you enrolled online.

Whatever actions you decide to take is up to you. It is your responsibility to read any agreement before signing. Melaleuca has a wonderful BBB rating and I'm sure that the legal system would recognize your negligence.

I still hope your family is able to overcome your financial burden due to your husbands loss of job.

Marla