Report: #910047

Complaint Review: Melaleuca

  • Submitted: Wed, July 11, 2012
  • Updated: Tue, February 05, 2013
  • Reported By: Tyrone — Quitman Georgia United States of America
  • Melaleuca
    3910 S. Yellowstone Hwy
    Idaho Falls, Idaho
    United States of America

Melaleuca Harassed me to pay for products I did not receive, did not order and did not want!! Idaho Falls, Idaho

*Consumer Comment: That was an interesting Perspective.

*Consumer Comment: Melaleca Customer

*Consumer Comment: a business prospective

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Melaleuca Complaint


I signed up for Melaleuca to help my niece, but after doing some research and finding many complaints and unsatisfied preferred customers, I tried to cancel my membership after 1 month.  First they said they didn't get my faxed request for cancellation even though they have a recording that proves my attempt to cancel the same day of the fax. Thereafter they  sent another back-up order which I did not get and also obviously did not want, but they are dead set on getting me to pay for it, even though UPS did their investigation and found delivery issues and they also discovered that during the delivery time my home was robbed while I was out of town.

After many phone conversations and a letter sent regarding my 2nd attempt to cancel , we came to an agreement that they would reship the order, i return it and they clear the account balance with me paying only  the shipping fee of $7.43. However there was no reshipment and I keep receiving calls and e-mails stating I owe them for the undelivered and unwanted back-up order. This time they said that I agreed to pay for half of the order which is a complete lie. I did not and would never agree to pay for anything I did not order and did not get. 

Now they are trying to get me to also pay an additional $8.50 something cents for a "My Melaluca" add on that I know nothing about. In the end they tried to negotiate by doing exactly what they said they could not do, avoid the reshipment and credit my account for products they knew I would return. But get this; they still wanted me to pay for shipping charges of products that they decided not to ship.

I offered them the option of doing the right thing by canceling the false debt on their records or I would pay I think it was $24.20 to keep them from continuing to call and e-mail me for something that it was obvious I did not owe, but I explained that if I did pay this amount I would also file as many complaints and post the rip-off on the internet as many times and places as I can. It was not to my surprise that they made the stupid management decision to risk their reputation for less than $25.00.  I would be remiss not to mention the fact that they were even too stupid to realize the fact that the time & cost of the many phone calls and e-mails to me in an effort to collect this false debt, far exceeded the amount they could ever hope to receive if they were successful at ripping me off.

I am wondering how many other people have had or are having the same problem of being constantly called and pressured to pay for something they didn't order, did not want, know nothing about, did not receive or was sent after cancellation attempts?

It is very sad to see a company who makes over 500 million dollars in sales treat its customers and preferred members this way. Then again...perhaps this is the only way they made or continue to make most of their money.


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This report was posted on Ripoff Report on 07/11/2012 08:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

That was an interesting Perspective.

AUTHOR: William - (USA)

Bill, the perspective you have was interesting to a point. Maybe you should view these perspectives.

Lets say Proctor & Gamble or Colgate told all their Executives and sales marketers that they were not allowed to mention the company name nor the products they offered. Would they still be successful companies? Lets say you stopped seeing Commercials advertising GM cars On TV. How long will it take for GM to close down their Business and because Lack of promotion of the brand name of the product.

Before anyone posts a defense, consider this. How long do you think it would take for Apple's Sales the go into a Slump of they dis-allowed all brand recondition of their products and services?

How about this, Lets say Costo decided to require a minimum of $400. buying groceries Each month, Would you still shop their?

Funny how you mention  helping the little guy trying to launching their new business. Is it productive by hindering him by not allowing the advertise the business Products and the company that makes the products? Is that being fair to the little guy? Think about it.
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#2 Consumer Comment

Melaleca Customer

AUTHOR: Brenda - (United States of America)

I joined Melaleuca as a preferred customer just over a year ago, and when I did I was required to have a method of payment attached to my account ( a credit card). So when you discuss how that they harassed you over the phone for payment of a shipment, this makes it hard to believe. For you said that they would not cancel your account- so there still remained the method of payment attached to your account. I have had several chats with the customer service department at Melaleuca and have "always" had nothing but the "greatest ever" customer service results.

I called and told them that I did not like the taste of a product, and they sent me a replacement without charge,or returning the disliked item.  I also tried to be a marketing agent and that resulted in a few people I signed up wanting to discontinue thier membership due to finances, and Melaleuca was great- no strings attached ,and they were not penalized for doing so.  Possiby the person that signed you up did not help you to understand the companies ordering policies in order not to receive back up orders, and that's a real shame, because like I said, I've been using this product for just over a year now as a preferred customer only now, and love the product and the great customer service that this company provides!   
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#3 Consumer Comment

a business prospective

AUTHOR: Bill K S - (United States of America)

Proctor & Gamble $82.6 Billion sales (2011), Unilever Bros $61.6 Billion sales (2011), Johnson & Johnson $61.5 Billion sales (2011), Colgate Palmolive $15.5 Billion sales (2011) we shall refer to these companies as the 4 multi-nationals. These 4 multi-nationals manufactured $220 Billion dollars in the U.S. alone in 2011 and they put their products in the grocery stores, with Wal-Mart being the largest BOX retailer in the world and also your local grocery stores in that you shop from at in your local community.  So, in order for the manufacturer to get their products in the grocery stores for consumers to shop and buy for their necessity needs there is a percentage mark-up to pay for TV advertising (TV advertising is not cheap, P&G spends $1 million dollars a day on TV advertising in major US markets) and of course they have to pay for the semi truck drivers to haul those consumables to the grocery stores for distribution, and of couse the grocery stores have stock boys (they have to pay the workers) who stock the shelves in the grocery stores so that when we shop and take the product of our choice off the grocery store shelve, and of course the grocery store chains have to pay rent on the big giant box that we go shop from (pay rent on the big box store places is not cheap), and finally the grocery store outlets need to also make a profit. So that is what we call "middle men expenditures.

So, let me all ask you what percentage of the products are marked up from the manufacturer till it reaches the grocery store shelf to pay for all of that middle men expenditures? 63% 63% 63% 63%. I hope this is all making sense to you, who want to critisize Melaleuca. You just in your statement said So since Melaleuca doesn't pay for any of those middle men expenditures, and there is a documented 95% consumer re-order rate month to month,(you even said Melaleuca makes great products)  then what does Melaleuca do with that middle men profit margin since they are not paying for advertising, long haul truck drivers to move consumables from Proctor & Gambles manufacturing plants to the grocery store chain, stock boys, giant grocery store box rents each month. They pass the middle men markup to the shoppers who refer other shoppers to shop directly from Melaleuca for the same products that are in the grocery stores.

I'm a little puzzled at how someone would make the statement that Melaleuca is an MLM since Melaleuca is a consumer product manufacturer and not a re-seller. The consumer shops directly from the Manufacturer (Melaleuca) where the middle men (the grocery store chain) is eliminated. I'm not sure in this business model where you get the idea that Melaleuca is an MLM???? No one is buying products from Melaleuca to re-sell to the end user (customer) And since each shopper who shops from Melaleuca is paying the same price for the same product at the next shopper (there is no price markup) how can that be construed as an MLM?

Melaleuca pays 51% back to the shoppers who refer other shoppers to shop. This business model was also done when netflix and redbox changed the game with blockbuster video, and blockbuster video was a $6 BILLION dollar business in 2004 and now it's bankrupt and Netflix did $3.3 BILLION in video rental sales in 2011 and Redbox did $1.5 BILLION in video rentals in 2011 as well. Do you know who the first BIG BOX outlet that was the first company to go out of business because of this "game changing" business model that is going to revolutionize how business is going to be done? CIRCUT CITY was the first BIG BOX to file bankruptcy. This is going to be the new way of doing businss and for all those who critisize Melaleuca, I would pay attention to what's happening in the business community and the world of business at large.

Now, one last final concept. Costco is a wholesaler who has 44 million members in the US alone and each member shops in their BIG BOX grocery outlets for a minimum of $100/month and that adds up to $4.4 BILLION dollars going through Costco's bank account each month and Costco has no intention of sharing their profits with the "members" who shop at their BIG BOX stores now do they? Again, I'm a little puzzed at American's who continue to give their money to the BIG corporate giant manufacturers when those companies are just like all other corporations who want to continue to screw you and the little guy over. And we have a company like Melaleuca who wants to help the little guy. You tell me what business you can own and have the ability to shop for smoke'n HOT science based consumables for $60-$70 a month and have the ability to make $4, $5, $6 thousand dollars a month and then be allowd  to write off your monthly shopping with IRS because it's considered a business expense? There is no other company like Melaleuca

Now, since Melaleuca members shop direct from the manufacturer (melaleuca is the manufacturer NOT the re-seller), each member who shops from Melaleuca pays the same price for the consumables as the next guy, so I would hardly call this businss model Melaleuca has an MLM. There certainly are no multiple levels of distribution since the consumer is shopping direct from the manufacturer.

Lastly, this is going to be the shopping of the future, and if I were the CEO of one of the 4 multi-national manufacturers I would be very worried about the future of my company and how they're going to get their products in the hands of the consumers, since I don't think they could create a business model Melaleuca has because I don't think the products manufactured by the 4 multi-nationals(P&G, Unilever, Johnson & Johson, Colgate/Palmolive)  are exciting enough to have this kind of  business model, do you? And they have no way of compensating the consumer who already shops for their products.

So, now that you all have seen Melaleuca through my eyes, it is a Business, a real business and for all those critics out there, i'd be worried if I were you. Melaleuca is going to change the game in an industry and shopping model that hasn't changed for the last 100 years. And coincidently, I am going to get rich and build lasting residual income to last me a lifetime. Now, I can't get excited about the consumables as an industry as a whole, but what I can get excited about is these products are in your household and everyone elses household, they are the consumables with repeat monthly business. I am laughing all the way to the bank as I am writing this, LOL.

Finally, before you critisize a company that actually has an interest in helping the little guy, I would take a hard look at your bank account balance and ask yourself, over the last 5 years, has it gone up significally, gone down, or stayed the same? If it has gone down or stayed the same, then just keep doing what you're doing in "life" and I'm sure nothing will change in your life. The jobs that employers offer out there, what a JOKE! BIG companies like, Apple, MSFT, Google, Facebook, they don't really value their employees, they value putting more money in the shareholders pockets at the expense of the American Worker.
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