I signed up with this company bc my MIL wanted to make a business out of it (it's a MLM company). I signed up to support her unbeknownst to me I was going to get charged each month a "backup order". If you order one time an sign up with them, they expect you to order each month to keep your"preferred status" I was unaware of this and was not told this. So for 3 months I was charged $70 for packages I did not receive. I have a PO box and refused one package which prompted me to check my cc statement. NEEDLESS to say I was upset that my cc was being charged and we just paid it off. I call said company to get the matter resolved and the woman was rude and condescending and I felt that I being chastised. She treated me like it was my fault and there was nothing she could do. She informed to to contact to person who signed me up and figure it out from there. And that I signed a contract stating this and that, blah blah... I was on the phone with her REQUESTING TO CANCEL MY ACCOUNT. She refused saying she was unable to do so and for me to go through my original rep. Ended up not being able to get my rep to do it so I had to do it myself. She never one told me I could download a form online and do it myself I found that out on my own. Then a month later I see that I still have not received any refunds ($200.52) I only had a credit to my Melaleuca account for $44.86. I was told by RON that since I refused the package I had to pay shipping on it! When I asked him what about the other monies and he stated unless they received the packages then I would get a refund MINUS the shipping!! How is that ethical? What business model are they using? I explained that the PO has not informed me of any other pkgs and they said they do not have anything in holding so I never rec'd them. He then stated the only way that I would be able to get my money back is for them to REDELIVER the pkgs and then for me to refuse them (while I pay for shipping as well). BUT I DO NOT WANT THEM TO RESHIP! They are full of it and the so called "customer service reps" are rude and condescending! I was treated like a number and they made me feel like "oh well, that's how it is". How is this "customer service"? Even after I was nice to them she treated me like a 1st grader and spoke slowly when explaining their so called "return policy". Once I felt like I was being chastised thats when I lost it!! How many ways can I explain "GIVE ME MY MONEY BACK AND KEEP YOUR CRAPPY PRODUCTS!" AND "DO NOT RESHIP ANY PKGS BECAUSE I DID NOT WANT THEM IN THE FIRST PLACE!!" When I told them that I was going to talk to somebody above them I was told, 'Go ahead, they will tell you the same thing I am telling you." Not once did I feel they were trying to resolve my complaint, nor did I feel like they had compassion, which is something that they advertise. DO NOT GET DUPED BY THIS COMPANY! They are quick to take your money but its like an act of congress to even get a partial credit! And then they expect you to pay for their mistake!
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