ED Magedson – Founder
MENARDS Inc.369 E. Rounte 173, Antioch IL 60002 Antioch, Illinois USA
MENARDS Inc. "customer service" Antioch Illinois
Please find the complaint below:
The response was ( I am not making this up): Thank you for taking your time to write us. Next time if you have a problem contact ..............the same person you are complaining about.
It makes you wonder if the response was actually not automated.
I have an issue with Menards store in Antioch, IL. On 9/11 I visited the store and I have a comment about state of affairs there. Attempting to locate one item I inquired for help from two associates at the store. Both gave me a vague item locations/availability info which was completely false. I wasted 15 minutes and still was not able to locate it. The issue/question: why no one bothered to look at computerized inventory system and provide a definite answer? When I brought this issue to store manager Tom I was given a sheepish excuse instead of taking care of the matter and resolving it (incidentally he also did not bother to refer to database. The answer was: if it not here than we probably don't have it).
On the way back I inquired about an additional issue. A week earlier I made a $40 purchase and since I forgot to use a competitor coupon I phoned the store. I was told that as long as bring the receipt on the next visit it will be honored. (I used the coupon from that competitor before and did not have any issues in the same store). When I brought this issue up to customer service desk I was told to go to return desk right at the front entrance. When I approached the desk and explained the situation I was told that only store manager has authority to address the issue. After 5 minutes I was told that "she" did not approve of the coupon ($10 off $30 purchase)and will not adjust it on purchase already made. When I interceded that I just spoke with store manager and it is not "she", I was told actually that the decision was made not by store manager but someone else.
Why Menards employees play games such as this that are devoid not only of basic ethics but any sound business practice?
What is the quality of leadership in the store that cannot enforce basic customer service function such as assisting people with basic function such as item location?
This report was posted on Ripoff Report on 09/15/2013 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/menards-inc/antioch-illinois-60002/menards-inc-customer-service-antioch-illinois-1084694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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