• Report: #1066320
Complaint Review:


  • Submitted: Thu, July 11, 2013
  • Updated: Thu, July 11, 2013

  • Reported By: Amy — 49668 Michigan
4155 US 31 SOUTH Traverse City, Michigan USA

Menard's Money Thieves, made one purchase charged for additional items I never got Traverse City Michigan

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I have been going to Menard's for the past 3 years for my home repair needs because of their prices. On July 9th I went to Menard's to purchase a new Water Pressure Tank for my well at the house we just purchased as the tank there is too small for our needs. 

I made the single purchase, which is a special order item that you have to place the order at the Kiosk then pay for at the register. My purchase totalled $112.57. No big deal, I had the money and it was something we needed. Within moments of exiting the store my phone goes off with a text message from my bank stating my account was overdrafted. Knowing I should still have almost $100 in my account I'm freaking. I get home, check my bank account online to discover an additional charge from Menard's totaling $77.77 dated for July 9th. I contact Menard's immediately, and they show no record of any transaction besides the one for the water pressure tank. The following day, the charge for $77.77 disappears and is replaced by a charge for $84.68. Again I contact Menard's who replies they have no records of either charge. After informing them I had already contacted the BBB I get another response from Menard's. The gentleman explains that he sees a charge for $84.68 on July 9th, purchasing smaller items and getting $50 cash back. (I never get more than $20 cash back unless I get it directly  from my bank). Yet in the following sentence the guy again denies the charges to my card.. [continued below]....


My bank won't do anything but cancel my card for the 3rd time in a year. And the people at Menard's can't get it straight, first there was no charge, then there is, now there isn't again. I will be pushing this issue as far as I can, this is $85 dollars we're talking about, that is an entire days pay that this company stole from my bank account. 

This report was posted on Ripoff Report on 07/11/2013 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/menards/traverse-city-michigan-49684/menards-money-thieves-made-one-purchase-charged-for-additional-items-i-never-got-traver-1066320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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