Complaint Review: Menus to Go
Well they did my artwork and I approved it, everything was fine until I received a bill for my first payment of $333.00, now I had already paid a fee of $160 for setup of the account. You would thinnk why is this a big deal, receiving your first bill? Well because my sales rep told me that I would be billed quarterly and my first payment is not until October 1st. I got the bill and questioned it, but they told me that he was wrong and that I am billed in 4 consecutive months, and that covers the rest of the year. So I paid the bill. I should not have! I am in for $500 now and the 1st came and is now gone, no advertisement, and no menu. I called them today and they said they are sending out this week, that it was printed last friday, but then come to find out that I am not even in the publishing, so I request a refund, they then change thier story and tell me that it is printing today and I am in the menu...huh?? In between calls by me to them, I decided to call the restaraunt that I was being published in and ask them a few things. The sales rep originally told me that this particular restaraunt was revising their whole menu system and that every sit down customer was getting this menu, as well as every delivery and walk in take out customer. Well after speaking with the owner of the restaraunt come to find out this is just a small little menu pamphlet that stands next to the hostess desk. People can take one if they want one! WHAT? SO THIS IS WHAT I AM PAYING $145 A WEEK FOR???
I am not naming the restaurant becasue they are not affiliated with Menus To Go though they use them for their little take out menus, I highly doubt they know what is going on, but they will know soon! I am disgusted with the salesman who promised me all this stuff, yet was all lies. Another thing, he promised a 60 run on a tv advertisement, and come to find out that this is only a 20 time run, in a 60 day period on only cable network tvs, meaning no fios or satellite services such as direct tv etc., will see this commercial and it runs night time, most likely when everyone is asleep. This ad is a picture of my ad with a narrator reading it! This was not told to me, he mislead me when he told me about the commercial ads, and he told me they would run about 30 days after the menu comes out, well now they are telling me 4-5 months after the menu goes out, if the commercial goes out at all.
The biggest kicker is that this company actually has no affilition with any restaurants that use their service, so if you opt in to put your advertisement into a menu that you absolutely love because you know the place is an awesome restaurant with a ton of clientelle, you may not even actually end up in that menu! They state in very fine words in their contract that if their is no opening placement for the menu you opted into, they can place you in another menu within a 5 mile radius of the restaurant. They have over 200 bad reviews and reports on the BBB, and no place do they come up on google for reviews. I wish I had the time to research them further before making this horrible decision, but because of the pressure from the salesman and feeling like I was going to loose my spot, I jumped to soon. All I get is hung up on when I call them or a VM. THIS IS A SCAM, BEWARE BEWARE BEWARE! I still have no ad anywhere to be seen, and all I get when I call them is the run around and then hung up on, or transfered to a message machine.
This report was posted on Ripoff Report on 09/04/2012 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/menus-to-go/chatsworth-california-91311/menus-to-go-liars-scam-artists-crooks-uncooperative-decietful-comapny-chatsworth-cal-936825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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