Report: #936825

Complaint Review: Menus to Go

  • Submitted: Tue, September 04, 2012
  • Updated: Tue, February 05, 2013
  • Reported By: beachblonde19 — Lake Elsinore California United States of America
  • Menus to Go
    9909 topanga canyon blvd., suite 106
    chatsworth, California
    United States of America

Menus to Go Liars, scam artists, crooks, uncooperative, decietful comapny chatsworth, California

*Consumer Comment: They Will Get Their Money!

*REBUTTAL Owner of company: Scam

*Consumer Comment: I had the Same Experience

Show customers why they should trust your business over your competitors...

I recently signed a contract with them for a year worth of advertising to be placed in a local restaurant in our area. First off I met with a sales person from the company and the meeting went good except that he did tell me that it was going to be published in a week and that I needed to get in ASAP to meet deadline for print. Well I decided to go in because everything he told me was amazing, Well that's where the saying goes, "if its to good to be true, it probably is"! First off he promised me that my listing catagory (childrens entertainment) will be exclusive to the menu, WELL THAT WASN'T TRUE. Then he promised me that my ad would be on the second page of the menu next to the menu. So imagine a book like menu, open the pages and on the left side is my full page ad and then on the right side is a full page of menu from the restaurant. WELL COME TO FIND OUT THAT THE RESTAURANT PUTS THEIR FULL MENU UP FRONT THEN ANY ADVERTISEMENTS IN THE BACK! One of the main reasons I opted in was because HE ASSURED ME THAT I WOULD BE NEXT TO A MENU PAGE. I asked him that question numerous times during the meeting to ensure that was the case. Why would I want to advertise behind the menu, no one looks past the menu! For the right price maybe, but I am in a contract for $1300 plus!! Next he told me this was going to be out on August 1st, and that I needed to get my add info in to their art department right away. So I sent it in right away. A week went by and no reply, my deadline was up and this ad I assumed was out! I called and they aid that they never received my info., because the person who handles the new accounts no longer works for them, I asked well isnt the menu out already, they said No, that it will be out on September 1st. and told me to resend my info. So I did, though I wasn't pleased.

Well they did my artwork and I approved it, everything was fine until I received a bill for my first payment of $333.00, now I had already paid a fee of $160 for setup of the account. You would thinnk why is this a big deal, receiving your first bill? Well because my sales rep told me that I would be billed quarterly and my first payment is not until October 1st. I got the bill and questioned it, but they told me that he was wrong and that I am billed in 4 consecutive months, and that covers the rest of the year. So I paid the bill. I should not have! I am in for $500 now and the 1st came and is now gone, no advertisement, and no menu. I called them today and they said they are sending out this week, that it was printed last friday, but then come to find out that I am not even in the publishing, so I request a refund, they then change thier story and tell me that it is printing today and I am in the menu...huh?? In between calls by me to them, I decided to call the restaraunt that I was being published in and ask them a few things. The sales rep originally told me that this particular restaraunt was revising their whole menu system and that every sit down customer was getting this menu, as well as every delivery and walk in take out customer. Well after speaking with the owner of the restaraunt come to find out this is just a small little menu pamphlet that stands next to the hostess desk. People can take one if they want one! WHAT? SO THIS IS WHAT I AM PAYING $145 A WEEK FOR???

I am not naming the restaurant becasue they are not affiliated with Menus To Go though they use them for their little take out menus, I highly doubt they know what is going on, but they will know soon! I am disgusted with the salesman who promised me all this stuff, yet was all lies. Another thing, he promised a 60 run on a tv advertisement, and come to find out that this is only a 20 time run, in a 60 day period on only cable network tvs, meaning no fios or satellite services such as direct tv etc., will see this commercial and it runs night time, most likely when everyone is asleep. This ad is a picture of my ad with a narrator reading it! This was not told to me, he mislead me when he told me about the commercial ads, and he told me they would run about 30 days after the menu comes out, well now they are telling me 4-5 months after the menu goes out, if the commercial goes out at all.

The biggest kicker is that this company actually has no affilition with any restaurants that use their service, so if you opt in to put your advertisement into a menu that you absolutely love because you know the place is an awesome restaurant with a ton of clientelle, you may not even actually end up in that menu! They state in very fine words in their contract that if their is no opening placement for the menu you opted into, they can place you in another menu within a 5 mile radius of the restaurant. They have over 200 bad reviews and reports on the BBB, and no place do they come up on google for reviews. I wish I had the time to research them further before making this horrible decision, but because of the pressure from the salesman and feeling like I was going to loose my spot, I jumped to soon. All I get is hung up on when I call them or a VM. THIS IS A SCAM, BEWARE BEWARE BEWARE! I still have no ad anywhere to be seen, and all I get when I call them is the run around and then hung up on, or transfered to a message machine.
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This report was posted on Ripoff Report on 09/04/2012 05:54 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

They Will Get Their Money!

AUTHOR: MenusToGoSucks - ()

Beware Charli,
I too had these Menus To Go people take money from my bank account. I did exactly what you did Charli, I fought it and Got my money back.

I then promptly got a letter from an Attorney threatening me to Pay Up!

I paid just so I could finally be done with it. No amount of complaining, yelling, or letter writing will stop these Scam Artists from getting their money once you have signed that Contract.

Menus to Go was a Sad Painful lesson!
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#2 REBUTTAL Owner of company


AUTHOR: Charli - ()

I also was approached at my place of business from a Menus To Go sales person.   He was nicely dressed, had a lovely high gloss menu with him. I felt pressured from him and didn't want to go with the ad, but my partner thought it would be a good way to get our business exposed. After doing everything i kept thinking about the add, which was very expensive, and decided I just didn't want to do it.    We contacted the company and they basically said "too bad."  A short time later we were going to close down that location and contacted Menus to go and again they said too bad.  But the best was that in the months time that this was going on, we never received a finished product, no one we knew was receiving this supposed free mailing.   I stopped sending money and later found out that they had been electronically drawing money from my checking account.  I have now contacted the bank, they have placed a hold on the account and are in the process of trying to get my money back.

Warn the businesses in your area that Menus To Go is a scam.
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#3 Consumer Comment

I had the Same Experience

AUTHOR: MenusToGoSucks - (United States of America)

I had the same experience with Menus To Go. They are the Worst advertising company that I have Ever dealt with. They have Zero customer service. They Lied about how soon the Ad would be printed. When I expressed how disappointed I was with their service I just got the runaround. I called Several times and they Never made any attempt to satisfy me or even apologize.

I got the Exact same Story about eh menus being handed to everyone and given with all take out orders, That was also a Lie! I too do not want to name the restaurant since it isn't their fault, I get take out there sometimes and was Never given a menu! I too I wish I had the time to research them further before making this horrible decision!
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