Complaint Review: Mercedes-Benz of Laguna Niguel - Laguna niguel California
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- Author Not Confirmed
- Mercedes-Benz of Laguna Niguel Laguna niguel, California United States of America
- Phone:
- Web: mblaguna.com
- Category: Auto Dealers
Mercedes-Benz of Laguna Niguel A very dishonest dealer 3 service items done and all needed rework Laguna niguel, California
*Consumer Comment: May I Suggest....
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Had 3 service items done on a recently purchased 1995 E320 convertible -- all needed rework
1 --- Had to have new license plate holder painted --- they painted it wrong color ( top body color ) then repainted it to match lower body color but bad match and was not done with proper color identification
2 --- Had water hoses replaced and they "pressure checked" after installation --- found puddles in garage and saw that the water cap had to be replaced which they did not see
3 -- Car would not start and when I got it to them they said problem was in neutral safety switch which they replaced --- 3 weeks later got stuck with same problem out of town and MB dealer found intermittent broken cable that was real cause of problem --- they would not honor waranty
This report was posted on Ripoff Report on 10/21/2012 09:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mercedes-benz-of-laguna-niguel/laguna-niguel-california-/mercedes-benz-of-laguna-niguel-a-very-dishonest-dealer-3-service-items-done-and-all-needed-957897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
May I Suggest....
AUTHOR: Jim - (USA)
SUBMITTED: Sunday, October 21, 2012
May I suggest you start a business relationship with a good, independent shop in your area? You will pay thru the nose for substandard service from a dealer...as you have seen. When I say "independent shop", I mean a real mechanic who has a real, fully equipped shop. I do not mean Walmart, the local quick oil change place or somebody who's "shop" consists of what he can cram into a storage shed! Your first question to a prospective shop owner is: "Do you have experience, training and a track record working on the MB?" If you should replace this car with a new MB with a factory warranty, remember, it is ILLEGAL for any MB or any other dealer to tell you "you must get your non-warranty work done at our dealership otherwise your factory warranty will be void." That is a bold faced like, pure BS or whatever congame you want to label it. As per the "Magnusson-Moss Act" you can have your non-warranty covered work done anywhere YOU choose (or do it yourself) WITHOUT voiding the factory warranty.
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