Report: #971863

Complaint Review: Merchant Services Direct

  • Submitted: Tue, November 20, 2012
  • Updated: Tue, January 15, 2013
  • Reported By: AJ — Spokane Washington United States of America
  • Merchant Services Direct
    621 n Argonne Rd Suite 100,
    Spokane, Washington
    United States of America

Merchant Services Direct MSDMerchant Services Direct LLC Ignoring my complaints,fee's not explained, poor customer service,contacted over 20 days ago and still no response. Spokane, Washington

*UPDATE Employee: MSD Response 1/15/13

*Consumer Comment: very helpful

Show customers why they should trust your business over your competitors...

Ignoring my complaints,fee's not explained, poor customer service,contacted over 20 days ago and still no response.
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#1 UPDATE Employee

MSD Response 1/15/13

AUTHOR: Julia - (United States of America)

Due to the fact that this merchant didnt leave any sort of details about themselves or their business, we are unable to verify any of their claims. At MSD we absolutely take all merchant concerns seriously, and we are always happy to explain any fees, contract details, or simple questions any merchant might have about their processing account. The direct line to our Customer Relations department is 877-928-0305 ext. 273, and we can assure you that you will receive a response as soon as possible.
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#2 Consumer Comment

very helpful

AUTHOR: CA business - (United States of America)

I own a business in San Marcos and received a call from Merchant Services Direct in San Diego a couple of months ago. Initially, I was skeptical and thoroughly researched the company before meeting with the rep. Coming across the reports on this site, I developed a negative view of the company but decided to give the rep a chance because I know how easy and common it is to come across complaints online; people typically write reviews to complain rather than praise. 

I'm glad that I did. I met with an extremely knowledgeable and personable rep named Eric Torres. He answered all of my questions and put me at ease. We discovered that I would be saving between $150-$200 a month with their company. With that information, I made the decision to switch. I have been with the company for over 2 months now and I have no complaints! I'm saving money and Eric is always available to answer any of my questions. Consequently, I have referred Eric to other business owners in my area.
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