Report: #939428

Complaint Review: MerchantCircle

  • Submitted: Tue, September 11, 2012
  • Updated: Tue, October 09, 2012
  • Reported By: Bad Ass Mama — Tampa Florida United States of America
  • MerchantCircle

    United States of America

MerchantCircle This company will never cancel your subscription. Even after they confirm cancellation they continue to bill your CC. Internet

*UPDATE Employee: We Are Telling The Truth

*Author of original report: Nice Link

*UPDATE Employee: False Information

Show customers why they should trust your business over your competitors...

This company will continue to charge you CC no matter what. 4 months after confirmed cancellation they continue to charge me. I am finally cancelling my debit card today.
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This report was posted on Ripoff Report on 09/11/2012 06:04 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

We Are Telling The Truth

AUTHOR: MerchantCircle - (United States of America)

There is no evidence given by the author to contradict the rebuttal we have filed. There most likely was an error with the credit card company that is being inaccurately attributed to MerchantCircle. 

We process all cancellation requests in a timely manner and provide substantial information to our clients with regard to the services they purchase and the charges that are incurred. This is typical of all reputable businesses wishing to retain customer loyalty.

We offer refunds in the case of mistaken billing, but the complaint we receive most frequently comes from customers who have forgotten about our auto-renewal policy and are being billed in accordance with our Terms of Service. We will cancel the auto-renewal when it is requested, but cannot assume responsibility for the user forgetting the terms of our service.

The link that was provided includes all of the necessary information for customers to make an informed decision. We are proud of the service that we offer and will work to resolve any issue, billing or otherwise, as soon as possible. 
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#2 Author of original report

Nice Link

AUTHOR: Bad Ass Mama - (United States of America)

Well I followed the link only to take me to "Terms of Service Page". Exactly my  point.
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#3 UPDATE Employee

False Information

AUTHOR: MerchantCircle - (United States of America)

This report is entirely false. Our customer support division processes cancellation requests as quickly as they are received.

Many of our services are billed monthly and are classified as "auto renewal" products which need to be explicitly cancelled by interacting with our support staff in order for the charges to be removed. In the case of this reviewer the most likely scenario is that the individual forgot to cancel a recurring charge and was disappointed with the costs that were incurred as a result.

We are very happy to end the service of clients who are not 100% satisfied with the products that we offer, but do not take responsibility for a client not being aware of the nature of recurring charges. Information about the auto-renewal policy is available in our terms of service and can be accessed here:

While we are continually striving to improve the customer experience that we offer to people on MerchantCircle, we simply cannot accept the kind of responsibility for user error that is  indicated in this post. We are very happy to work with clients over all billing disagreements, and are dedicated to making the user experience error-free. 
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