Complaint Review: MerchantOne - Miami Beach Florida
- MerchantOne 524 Arthur Godfrey Rd, 3rd Floor Miami Beach, Florida United States of America
- Phone: 1-888-205-3473
- Web: www.merchantone.com
- Category: Internet Services
MerchantOne Ripoff - $295 termination fee and hidden 3 year contract length terms Miami Beach, Florida
*Consumer Comment: Same thing happened to me after they disabled my account
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MerchantOne is a credit card processor for on-line transactions. After approximately 1 year of service, we discontinued our account due to lack of business. Our bank account was immediately hit with a $295 termination fee by MerchantOne. No where in the contract we signed was there any mention of a required contract time period, nor a termination fee. After several calls we were finally informed that the contract we signed had an Internet link (in 6 point type) to a PDF file called the "Program Guide" and in this document (consisting mostly of 8 point type) on page 32 of a 34 page PDF, buried in a section called "Additional Important Information for Cards" was this information which they called a "Deconversion Fee". At no time was this mentioned and in fact we were given the impression that this was a month to month service. This is a highly deceptive tactic with the sole intent of ensnaring unsuspecting businesses by using cheap up front costs without mentioning these outrageous termination fees. We have engaged several other credit card processing organizations before without issue and without this ridiculously lengthy required contract period, much less the exorbitant termination fee. This is not a standard industry practice and this company should be avoided at all costs.
This report was posted on Ripoff Report on 11/14/2010 09:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/merchantone/miami-beach-florida-33140/merchantone-ripoff-295-termination-fee-and-hidden-3-year-contract-length-terms-miami-b-661780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Same thing happened to me after they disabled my account
AUTHOR: john - (United States of America)
SUBMITTED: Wednesday, February 29, 2012
Guess what! Merchant One has disabled my account, and still hit me with an early termination fee. Isn't that awesome? Oh wait I will start a processing company tomorrow, approve everyone, then cancel their accounts for no reason and then immediately hit them with early termination fees. I think I've just came up with the most elaborate scam. Oh wait, it's already been invented by Merchant One.
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