Report: #753422

Complaint Review: Merial Limited

  • Submitted: Fri, July 15, 2011
  • Updated: Fri, July 15, 2011
  • Reported By: Tony — Encino California United States of America
  • Merial Limited
    3239 Satellite Blvd.
    Duluth, Georgia
    United States of America

Merial Limited Junk product, Junk Customer Service Duluth, Georgia

Show customers why they should trust your business over your competitors...

I purchased two boxes of Frontline Flea Treatments for my dogs ($80.00).

Ten days after treating them, I found nine live, healthy fleas on my dog. 

Since the package says, "Product guarantee...Refund or replacement if defective," I phoned the number on the box & asked for a refund.  I spoke to two representatives who said I was using the product improperly, so I don't qualify for a refund, but they couldn't explain what they meant by "improper."

Then, the representative said "To qualify for a refund, you must use the product for three months."  Why would anyone be stupid enough to use a flea product that doesn't work for three months?

Don't waste your money on "Frontline" - buy "Advantix" - it cost more but it works.
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