Report: #1086045

Complaint Review: Merial Limited

  • Submitted: Fri, September 20, 2013
  • Updated: Sat, September 21, 2013
  • Reported By: Deano — Cincinnati Ohio
  • Merial Limited
    3239 Satellite Blvd Bdg 500
    Duluth, Georgia

Merial Limited makers of Frontline We used Frontline to control fleas on our dogs for two years with success. Last year, 2012, the product failed to perform as promised and the company refused to honor its guarantee. Duluth Georgia

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Our veternarian perscribed (and sold) the Frontline product to protect our two small dogs against fleas.  We used the product in 2010 and 2011 with no problem.  In 2012, for whatever reason, Frontline failed to perform as advertised. We returned the remainder of the medication to Merial with proof of purchase.  Merial refused to honor their guarantee, giving us a "song and dance" about the product not being used "long enough" though the product is advertised as being a quick and effective treatment for fleas. Compare with Ortho Chemicals Flea Control  guarantee:  "if you are not satisfied for any reason, just send the purchase receipt for a full refund." In contrast, Merial exhibits a "public be damned"  attitude.    

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