Complaint Review: Merial - Duluth Georgia
- Merial 3239 Sattelite Blvd Duluth, Georgia United States of America
- Phone: 678-638-3000
- Web: www.merial.com
- Category: Pet Shops & Supplies
Merial Frontline Merial refuses to honor Frontline guarantee Duluth, Georgia
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I have been a faithful user of Frontline products for cats and dogs for 5 years. When the product failed in fall of 2010, and I spent a LOT of money and time resolving a major flea problem, I contacted Merial to request a refund under their product guarantee. I submitted the required ORIGINAL reciepts, unused product, and packaging. I was contacted by Merial, and told I failed to prove continuous use and therefore they would not honor the guarantee. I contacted the MO Attorney General, who is interested in pursuing the matter, however, since Merial REQUIRED I submit to them ALL original receipts, packaging, etc., I am unable to provide the Attorney Generals office the evidence they requested. All I have is a post office proof that I sent Merial "something" and that is not good enough. After correcting the flea problem I switched to Advantix and have had no further issues. I wish corporate giants would honor their gurantees, not work hard to find ways out of it. Merial, over 5 years, made hundreds of dollars off me and my loyalty, and when their product failed, they failed me. I only wanted what they said they would do, and that was refund the last purchase which was 1 3 month dog supply and 1 3 month cat supply, about $80.00. Local vets and other people with pets also confirmed that Frontline seemed to be failing, at least in this area. Stand behind what you said Merial. A man's word is his honor. A company's word is their lifeline. Or maybe you are too big to fail? Hoping for a bailout when you finally irritate enough people that your sales plummet? I hope you fail.
This report was posted on Ripoff Report on 12/30/2010 12:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/merial/duluth-georgia-30096/merial-frontline-merial-refuses-to-honor-frontline-guarantee-duluth-georgia-676924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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