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Report: #1103120

Complaint Review: Merlos Furniture - Alexandira Virginia

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  • Reported By: J — Virginia
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  • Merlos Furniture Alexandira, Virginia USA

Merlos Furniture- Manager Mr. Mclean and Salesperson Edwin Mr. Mclean aised his voice and acted unprofessional while Edwin the sales person did not want to help. Alexandira Virginia

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This evening my wife and I went to Marlo's Furniture in Alexandira, VA. We purchased a sofa from there earlier this year and were looking for another sofa/loveseat. When we entered the store there was not one to help so we started to look around our self. Once we selected a few items that we liked, we went in search of a salesperson. We finally found Edwin to help us. We gave him our specifics of what we were looking for at and the price range. We knew our budeget was not to high and our options would be limited. Edwin showed no interest in showing us anything. In fact, the sofa that we liked, he took forever to find that it was not in stock, which later another sales person Samar found that a love seat was actually in stock.

After finding out it was not in stock, we asked Edwin to show us sofas that were available. Edwin told his that they really don't have anything in store in our price range ($500) and he has no idea what I want. After explaining to him once again our wants, he then just walked away from us.

We then looked for another sales persson, when we found Samar whom we explained our experience to. She was surprised and generous to help while she was already helping another customer. She took time to show us around and was nice through the process.

At the end, when we decided to buy a loveseat. She talked to her manager to adjust prices when the manager (Mclean) became very rude to my wife. She was sharing with him by saying that we bought a sofa in May from the same store and paid $80 for shipping and now they were charging us $139. He then snapped at my wife and started raising his voice. He told her that she should hire a truck if she wanted a reduced shipping price and move it (my wife is on crutches with a recent knee surgery). He continued to interrupt my wife after she mentioned that she was not being treated fairly. He then pointed to me and said I should get some of my friends and move the furniture and walked away. All this time, Edwin was watching this and eating a cookie.

 

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This report was posted on Ripoff Report on 11/29/2013 09:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/merlos-furniture/alexandira-virginia/merlos-furniture-manager-mr-mclean-and-salesperson-edwin-mr-mclean-aised-his-voice-and-1103120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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