Complaint Review: Metabank - Sioux Falls South Dakota
- Metabank Sioux Falls, South Dakota USA
- Phone: 8668456273
- Web: www.upsidecard.com
- Category: Banks
Metabank Upside card Mailed card to wrong address then froze my account. Now withholding $500.00 in my account Sioux Falls South Dakota
*UPDATE Employee: AccountNow
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Been trying to get my address changed. But keep getting the run around about the documentation sent. I have sent info numerous times to no avail. I have been working with upside card since last Monday 02/15/16 because my card is due to expire next Monday and I needed to change my address for the new card. Only to find out they had already mailed the new card to my old address. So I requested information on how to correctly expedite an address change since I had moved. They told me that they could not change my address with out me faxing them a current utility bill, Social Security Card, Valid State ID and a copy of my Upside card. I faxed the documents needed that evening. On 02/18/16 I called the Upside Card and talked to customer service to find out that they received my information but could not use the utility bill sent. On 02/20/16 I faxed another utility bill to them. I waited a few hours and called to verify it had been received. They stated they had but the fax was blank and asked me to resend it. I said ok and hung up. I again sent the documents as requested on 02/20/16. On 02/22/16 I called Customer service again asking them if they received my fax, they stated yes, but now all previous documents were missing and needed to be refaxed. At this time I asked to speak to a Supervisor and was informed they do not accept incoming calls or complaints they have to call me back. I was not happy but, said ok and right after I got off the phone I faxed the paperwork again. On 02/23/16 Supervisor Della called to inform me the documents received were too dark to read and I needed to send it again. I told her this was ridiculous to do an address change. I since faxed all the same information to myself, and all was clear and legible on my fax. During all of this back and forth they locked my account as "POTENTIALLY FRAUDULENT" I just needed a reissue of the new card and an address change I asked them why all of this was necessary, they said its company policy. On 02/12/16 $500.00 cash was deposited to my account. To date I have only been able to access $156.00 before they locked my account I called them to transfer my money out of my reserve/rainy day account and place it on the card so I could pay my Electric Bill, so my power would not be turned off, I was told no because my card was locked due to "FRAUDULENT" activity. I got quite frustrated and informed them I would be filing a complaint and possibly a lawsuit against their FRAUDULENT practices. When I suggested they close my account and send the money in my account I was informed there was a fee to do that and I still had to resend all documents again. While dealing with this my ELECTRICITY has been disconnected, and my family and I are sitting in the dark and cold in the middle of winter. All I asked for was a change of address and a reissue of the new card, all of this could have been avoided. If this doesn't get resolved I will follow through filing a lawsuit against this company. This morning I have contacted the Sioux Falls Police Department and the head of Metabank Card Services (Connie), to notify them of my intention to file a case for Theft and Illegal practices.
This report was posted on Ripoff Report on 02/23/2016 08:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/metabank/sioux-falls-south-dakota/metabank-upside-card-mailed-card-to-wrong-address-then-froze-my-account-now-withholding-1289597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
AccountNow
AUTHOR: AccountNow - (USA)
SUBMITTED: Tuesday, March 08, 2016
Dear Consumer, I am sorry to hear that you had some issues with your account. I’d like to help resolve your account issue and address any additional concerns that you may have. Unfortunately we cannot discuss your personal information in a public forum. Can you please send us an email at ANExecutiveOffice@greendotcorp.com referencing your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Thanks and have a great day. Sincerely, HP AccountNow
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