Complaint Review: Metabofuel
Metabofuel $4.87 shipping not true, later they will charge your credit card or bank account $207.85, ripoff! Internet *EDitor's Suggestions on how to get your money back into your bank account!
*Author of original report: I finally got this credited and resolved.
*Author of original report: UPDATE on Louisville,KY (Metabofuel $4.87 shipping not true, later they will charge your credit card or bank account $207.85, ripoff! Internet )
I ordered the bottle, received the bottle and my bank account was charged $4.87 on 5/1/06. I thought everything was ok. Since all looked fine I, like an idiot, threw everything I had printed off away.
I was checking my bank account online on Sunday night 5/14/06 and there was a charge of $207.85 pending. I called the customer service at the bank and they said it was from metabofuel and gave me the phone number that was submitted to them as 800-752-0196 and the bank could not do anything because the charge was still pending, once it posts they can dispute.
They 800 number that metabofuel gave the bank was not theirs needless to say and says their number was given out in error and to call metabofuel you needed to call 800-752-0196.
I called metabofuel, same night (5/14) spoke with Ellen, she said I could not do anything and couldnot cancel. she said that the terms and conditions said they would ship me another 4 bottles and charge my acct the $207.85. I said that was not true and she said sorry there was nothing she could do. she would not get a supervisor or let me talk to anyone else. I told her I didnt order and I wanted that cancelled.
Since that time, I am filing a report with the better business bureau, the kentucky attorney general, and here at ripoff report.
I have also copied my local tv station.
the President and CEO of the better business bureau (Charles Mattingly)has contacted me and did a story on my situation on his weekly radio spot. Also Paul M. Wingate from the KY Att.Gen.Office has contacted me. They both say that there are tons of complaints about this company. This is a scam. I hope I get my money back but if not at least I am doing my part to help the next person.
And one more thing, for all who dont realize this. National City bank is my bank and how they can authorize a charge of $207.85 on my account when I only had $42.00 in there and NO overdraft protection. Now I am in the hole that much plus the overdraft fee of $35.00. You know if I would have been at the grocery buying food to feed my son and it was over the $42.00 it would have declined right there. To me the charge should have never gone threw on the banks end either!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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This report was posted on Ripoff Report on 05/22/2006 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/metabofuel/internet/metabofuel-487-shipping-not-true-later-they-will-charge-your-credit-card-or-bank-accoun-192677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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