Report: #1041584

Complaint Review: Metro Entertainment

  • Submitted: Mon, April 08, 2013
  • Updated: Mon, April 08, 2013
  • Reported By: Raoul W — Rockaway Beach New York
  • Metro Entertainment
    75 Gerber Road East
    South Windsor, Connecticut
    United States of America

Metro Entertainment Metro Entertainment South Windsor, Connecticut

Show customers why they should trust your business over your competitors...

I ordered two tickets to Motown - the musical for June 15, 2013 -2pm perfromance on 3/27/13. During ordering I specified "Front Mezzanine (Zone C) rows A-E" It stated clearly (and also on the invoice Notes) that if more than 4 tickets purchased the tickets may be split. All seats are guaranteed to be located within the requested zone"

The tickets arrived via FedEx on April 2, 2013.

The first shocker was the seats are not next to each other. The second shocker is that the seats are Orchestra (Zone A) row "X" --all the way in the back. The price printed on the ticket was $142. They charged me $165 plus $37.95 service fee. It appears this place is nothing but a scalping agent!!

When I protested and sent an email, I was told they took the liberty because the tickets were considered an upgrade. What upgrade? From Front Mezzanine to all the way back on ground level?

If someone buys 2 tickets they expect to be seated next to each other. [continued below]....
..... To split them is an insult and to just blatantly lie (they said almost sold out but when i go on the site it says 8 tickets left for Mezzaine Zone C!!) and to change the zone area contrary to the guarantee is just horrible business.

Caveat emptor. Stay away from this rip-off company.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/08/2013 05:14 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.