Metro Entertainment Misrepresentation of services Vernon, Connecticut

In March, 2011 I contacted Metro Entertainment via e-mail and ordered 2 tickets to a concert to be held in Orlando, FL on July 29, 2011. My reason for ordering so early was that  these tickets were a special 16th birthday gift for my grandson. My credit card was immediately charged,

I called the company the end of May and was told the tickets would be delivered the first of July. That was not in time for my grandson's birthday but was ok since I was assured they would be delivered the first of July.

The first week of July I e-mailed AND called again and was again reassured the tickets would be delivered on or before July 22, 2011.

I called again on July 18, 2011 and was told the tickets weren't there yet but reassured again they would be coming.

On Friday, July22, 2011 I called and was told the tickets were there  and I asked that they overnight them to me and was charged an additional $10.00 for that service and was assured they would send them. They did not come by the evening of July 25, 2011 so I expected them by the next day.

On the following day, July 26, 2011 I recieved a call at approximately 4:00 PM from a representative of the company saying they regretted to tell me that the tickets would not be coming. Needless to say I was really upset as this was the ONE gift my grandson wanted most of all and I had promised him.

I feel that I entered into a legal contract with Metro Entertainment and they defaulted. Had they not kept on reassuring  me that the tickets would come I would have gone elsewhere but now it is too late. The venue is sold out.

I won't even go into how dissapointed my grandson is but that IS a huge factor in my complaint.

What reputable company handles business like this? Certainly not one I will ever recommend or use again. I want to warn other possible purchasers about this company.