Jennifer Leigh Keller, representing Metro PCS is a very disrespectful, rude, intimidating liar who should not be allowed to have a job where she has contact with the public. Upon entereing the New Smyrna Store to pay my bill, modify my phone plan, and reactivate my phone I was confronted by this individual with contempt. It was very odd because I had just paid my bill and simply wanted some customer service which she refused to provide.
Upon questioning her reason for refusing to help me she just ignored me and did not answer. I then asked her what a customer service center was and what her job description entailed. Still no response- simply refused to help me. Her reply,"I don't have to do a F-ing thing for you"! I could not believe what she said. At this point another customer entered and she began taking care of them- I reminded her that she was not through with me. [continued below]....
..... She ignored this a well. When the other customer left I again calmly asked her if she would reactivate my phone-her reply,"I am not going to do a G-d**n thing now just leave."
I picked up my receipt and phone and turned to leave swinging the bill in the air as I left- she then screamed for some one in 5the back that Ii had hit her- LIED! A big black man came running out oof the back office-.Vonrick Iyalla Tate charged me- shoved me away from the door slamming my wrist in the door jam and pushing my body back in the store. Jennifer then ran out and was writing my license plate number down.
I was overwhelmed, scared and ju7st jumped in mmy trucknand went to a friends to ask her what I should do. I needed my phone turned on and had no way to do this now. I was more concerned with having phone service because of a problem I had with my teenage son and decided to find a way to get the phone back on and let the crazy incident go.
9 months later I was arrested for a Misdemeanor Battery charge. Both Jennifer and Vonrick filed a falsified police report against me.
I am now being forced to defend myself against two bullies in a court of law.
How can this happen and why does Metro PCS employ or contract people like this who treat customers so egregiously? Has anyone else had a similar experience- i need help! I was assaulted, insulted, denied services I paid for, and now I have been charged with a crime by the State of Florida to boot!