• Report: #1111858
Complaint Review:

Metro PCS Rebate

  • Submitted: Tue, December 31, 2013
  • Updated: Tue, December 31, 2013

  • Reported By: hioptemp — Allentown Pennsylvania
Metro PCS Rebate
refused corresponding address would not provide, Select State/Province USA

Metro PCS Rebate Company will not provide legal service address, does not honor rebate would not provide unknown

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 8:16:20 AM :  Connected to parago.ehosts.net

 8:16:20 AM :  Session ID: 555785

 8:18:55 AM : System: Lili has joined this session!

 8:18:55 AM : System: Connected with Lili. Your Reference Number for this chat is 555785.

 8:19:05 AM : Lili: Thank you for using MetroPCS's Chat.

 8:20:20 AM : Lili: I'll be glad to look for your rebate.

 8:20:30 AM : Lili: When was your phone purchased?

 8:21:49 AM : Robert: in May of 2013

 8:22:40 AM : Lili: May I have your phone number please?

 8:22:59 AM : Robert: xxxxxxxxxx, but of course there are two more.

 8:24:55 AM : Lili: Thank you. One moment please.

 8:28:00 AM : Lili: Thank you for waiting.

 8:28:35 AM : Lili: I have located the record and I show that it was processed for 2 of them.

 8:29:06 AM : Robert: I have not received them. What can we do?

 8:31:25 AM : Lili: I show that the card was shipped on 11-15-13. Allow me a moment to check the card status please.

 8:31:33 AM : Robert: ok

 8:33:40 AM : Lili: Thank you for waiting. I have located the card details and I can request a new card to be sent. I have verified that we have the same address as the one you provided so would you like to have it sent the same place?

 8:34:36 AM : Robert: Not this time.

 8:34:45 AM : Robert: May Igive you a different address?

 8:35:20 AM : Lili: Yes, I can change the address.

 8:35:40 AM : Robert:xxxxxxxxxx

 8:35:51 AM : Robert: xxxxxxxxxxx

 8:35:57 AM : Robert: xxxxx

 8:37:10 AM : Lili: Thank you. One moment please.

 8:38:55 AM : Lili: Thank you for waiting. I have deactivated the old card and the new card has been sent. Please allow 7 to 10 business days to receive it. It will arrive active.The last 4 digits on the front of the new card will be xxxx.

 8:39:30 AM : Robert: 1 card or two?

 8:40:10 AM : Lili: I card for $150.

 8:40:22 AM : Robert: SO what about the other one?

 8:41:40 AM : Lili: The other phone wasn't processed because according to our information the MEID had already been used.

 8:42:13 AM : Robert: What is an MEID?

 8:44:00 AM : Lili: The MEID is the number form the barcode of the phone, is the id of the line that was activated.

 8:44:42 AM : Robert: This is confusing. You said two cards were sent originally. Why change now?

 8:47:06 AM : Lili: No, what I said is 2 of them were processed, I referred to the phones, 2 of the phones not 2 cards.

 8:47:34 AM : Robert: I understand now. I thought the amount of the rebate was $100.00 per phone?

 8:48:30 AM : Lili: Actually the reward was $50 for one and $150 for 2 and $300 for 3.

 8:49:38 AM : Robert: Thank you for the clarification. I bought three phones and the rebate was amended to include all three phones. Please check your records to see that the retailer made the amendment.

 8:49:53 AM : Robert: I can email you all the records.

 8:53:00 AM : Lili: I have reviewed the submission and I show that Metro PCS records indicate the number has been used already.

 8:53:29 AM : Lili: I'm sorry but there's nothing we can do. The promotion is closed already and no actions can be taken.

 8:53:30 AM : Robert: Was there a rebate issued for the 'already used' number?

 8:56:00 AM : Lili: I don't have those records because this is an old promotion and I can pull up the other submissions.

 8:56:21 AM : Robert: can or cannot?

 8:56:52 AM : Robert: They were all bought at the same time.

 8:57:03 AM : Lili: sorry I can't pull them up.

 8:57:07 AM : Robert: This does not make sense and is not what I was promised.

 8:57:15 AM : Robert: I am not satisfied.

 8:57:30 AM : Robert: I did what I was instructed to do.

 8:57:40 AM : Robert: This is an error you need to correct.

 8:57:59 AM : Robert: To whom may I appeal?

 8:59:45 AM : Lili: I'm sorry but we can't do anything because the promotion is closed.

 9:00:17 AM : Robert: Please give me your address and contact information, so I can resolve this.

 9:03:30 AM : Lili: We don't have physical offices for customer service, there is no address.

 9:03:50 AM : Lili: The phone number for the rebate center is 1-877-276-0819 .

 9:04:52 AM : Robert: I need a physical address and a corporate name. I doubt that you can do business without those two data.

 9:06:20 AM : Robert: May I use the corporate information used to mail the rebate forms?

 9:07:20 AM : Lili: I'm sorry but we don't have physical address you can call corporate customer service 888-863-8768 and the address on the form is for submissions only.

This report was posted on Ripoff Report on 12/31/2013 07:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/metro-pcs-rebate/would-not-provide-select-stateprovince/metro-pcs-rebate-company-will-not-provide-legal-service-address-does-not-honor-rebate-wo-1111858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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