Metro PCS ,miraj ,Communitcations authorized retailer) Refuses to Refund My Purchase corpus christi Texas

Purchased a Alcatel Fierce on 4-15-2014 from authorized Metro Pcs dealer. On 04/16/2014 I return to store with phone and everything they gave me. To ask for a refund. They asked me what was wrong I told them nothing I just don't think its going to fit my needs. They take phone from me remove it from case and start messing with the setting . I am finally told that they can not give me a refund because they are not authorized to.  The person that can is out of town but will be in tomorrow and I can come back. I am busy and cant just come back without knowing if the actual person is there so I ask for this managers number. She tells me he's on a plane. I say that's fine I can just leave him a message. She than refuses to give me his number. After having her rudely argue with us for a couple minutes more we go outside and call corporate metro pcs. We are told by two separate agents that she has to honor their return policy. We go back in and tell her that she tells us she does not. she than refuses to talk the agent we have on the phone. 

So we go to another store and tell them what's going on. This nice lady call a area metro pcs agent that goes around and checks on the stores. He calls the other store up to see what going on. The lady than lies to this agent and tells her we refused her access to the phone.

I can not stand this women. We witnessed her lying to other customers in the store, and feel she's lying to us know about the refund. She is only interested in her commission and will do anything to get it. I can not believe metro pcs authorizes these people to sale their products, especially when they are getting this complaints. Or maybe the company practices fraudulently to and used the authorized dealers as a cover to protect themselves.