Report: #668216

Complaint Review: Metro PCS

  • Submitted: Sat, December 04, 2010
  • Updated: Sat, December 04, 2010
  • Reported By: Mayan — Smyrna Georgia USA
  • Metro PCS

    Internet
    United States of America

Metro PCS Overcharging, unauthorized changes to account, not providing services being paid for. Internet

Show customers why they should trust your business over your competitors...

The last 3 months have been a disaster with Metro PCS. I have an account with 2 phones on it, and international 
SMS text messaging as part of my plan. 3 months ago, Metro PCS has blocked my text messages from being delivered
to one of my contacts in the UK. They have not, however, refunded me for this service which they are not honoring.

After complaining to them about it, they promised me a $15 refund, but instead changed my plan without my consent
or knowledge. They took me off the family plan I was on, and starting charging me an additional $5 (plus tax) per
month. Since they took me off the family plan, I requested them to separate my account into 2 accounts, but they
are refusing to do that without charging me twice for the account. This has been a s****.>
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This report was posted on Ripoff Report on 12/04/2010 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/metro-pcs/internet/metro-pcs-overcharging-unauthorized-changes-to-account-not-providing-services-being-pai-668216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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