Report: #1038268

Complaint Review: METRO pcs

  • Submitted: Tue, March 26, 2013
  • Updated: Tue, March 26, 2013
  • Reported By: Melanee P — North Port Florida
  • METRO pcs

    United States of America

METRO pcs Stole my money and refused a refund on services , Internet

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We paid our Metro PCS bill on the internet using our debit card on 2/8/13; the due date.  On 2/11/13 we decided to upgrade to iphones and switch providers - and Metro PCS ONLY allowed the transfer of ONE of the 3 numbers that we had had for MULTIPLE years.  After we activated our iphones, I called Metro PCS and reached a customer service agent, which is NEVER easy, and was told that our rate would be pro-rated and that the remainder of the payment would be refunded in 10 to 14 business days.  Our refund never arrived.  I called Metro PCS again today and was told that there would be no refund because our deactivation of our phone lines was more than 24 hours after the payment was made.  Where did THAT rule come from? They STOLE OUR MONEY. 
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This report was posted on Ripoff Report on 03/26/2013 05:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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