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Report: #1304824

Complaint Review: Metro PCS - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Amanda — Locust Grove Georgia USA
  • Author Confirmed What's this?
  • Why?
  • Metro PCS Nationwide USA

Metro PCS Lied, stole my money Nationwide

*Consumer Comment: Curious...

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 Metro PCS took money out of my bank account on a date they were not supposed to. After speaking to 4 employee's, 2 of which are supervisors, I was able to file a claim for a refund. 2 weeks later I called customer service again to check on the status of my claim. When I spoke to a representative, they told me a completely different story about my issue then what the first 4 employee's told me. Which lead me to believe that an employee or employees of the Metro PCS company had accessed my account without my knowledge and changed the billing information. I assume to save their own butts. The representative and her supervisor attempted to reassure me that no one has access to the accounts like that and that no one changed the information. They both claimed that the 4 employee's I spoke with 2 weeks before must not have been looking at what they were looking at saying " I dont know what they were looking at but this is what I am looking at". The way I see it Metro PCS stole my money and now are lying about the billing statements. I would really like some justice on this situation. Please Help.

This report was posted on Ripoff Report on 05/10/2016 04:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/metro-pcs/nationwide/metro-pcs-lied-stole-my-money-nationwide-1304824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Curious...

AUTHOR: Robert - (USA)

POSTED: Tuesday, May 10, 2016

So what was the "original" story they gave you and how did it change?

What information are you accusing them of changing?

In relation to that you stated that they took out money on a date they were not supposed to.  So what date were they supposed to take the money out and what date did they take it out?  That is are we talking them taking out a payment a day earlier or 20 days earlier?  Was this a regular monthly payment? 

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