Report: #1360765

Complaint Review: Metro Pcs

  • Submitted: Thu, March 09, 2017
  • Updated: Thu, March 09, 2017
  • Reported By: LDMP — San Jose California US
  • Metro Pcs


Metro Pcs Metro Pcs Can't Process a Refund San Jose Ca Nationwide

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I made a payment in error to telephone 4**-***-8875.And on that same day, few minutes after the payment was made I contacted Metro Pcs Hotline   888-863-8768.The representative advise me that they can not cancel the payment that has been made.The agent advise me to call my bank which I did.I called my local bank and advise me that it is Metro Pcs responsibiity to return or refund my money back.After doing multiple calls ,back and forth this number already belongs to someone else. I tried going to a local Metro Pcs to see if they can cancel in their system and they can not. It is obvious that Metro Pcs doesnt want to extend an effort in resolving this issue.I have made several attempts in asking them to return this payment.The merchant fail to contact me and reverse the payment that has been made.Contacting my local bank will take 60 days processing for this matter to complete.All that Metro Pcs has to do is to return the money in the credit card that I have use. 

Payment Amount :$54.00 Payment Date:February 9 2017


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