Report: #1339231

Complaint Review: METRO PCS

  • Submitted: Mon, November 21, 2016
  • Updated: Mon, November 21, 2016
  • Reported By: KIRA — MARIETTA Georgia USA
  • METRO PCS

    Nationwide
    USA

METRO PCS METRO PCS CHARGES CUSTOMERS FOR USING TOLL FREE NUMBERS Nationwide

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Hello,  I am a MetroPCS customer. I attempted several times to call a toll free conference call line. I never had any issues getting through before, until November 18, 2016 and today November 21. Instead of the call being connected I was greeted with an automated recording telling me my phone is not set up to make calls to this number. I believe they called it "shared service". I later spoke to a MetroPCS rep who tried to explain this mess and found herself being confused because it made no sense. However, she stated that I would have to pay $3 for 300 minutes to call a tollfree number. Once I told her I was not going to do it she offered to waive the $3 fee but I will have to upgrade my current $30 plan to a $40. All this to call a Toll-free number. Free is the key word. When I told her I call this number regularly she stated MetroPCS recently updated their service and now there's a fee. I was not able to connect to a toll-free conference call number because MetroPCS wants to collect  a fee. The other people who called in on the Toll-free conference call from other cell phone carriers did not have to pay any fee or deal with the hassle that I went through. I would very much appreciate Rip Off Report reviewing this case further. Thank you in advance for your service.      Kira, Marietta GA

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This report was posted on Ripoff Report on 11/21/2016 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/metro-pcs/nationwide/metro-pcs-metro-pcs-charges-customers-for-using-toll-free-numbers-nationwide-1339231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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