Metro PCS Metro Took Money Out Of My Bank! Richardson Nationwide

 I have been going through metro pcs for about 4 months now and up until now i have not had any problems with them. My phone bill was due and i forgot, being a mother with a full time job, these things happen. I went to pay my bill on their mobile app and it wouldnt work so i checked my bank account. Apparently they had charged me 3 different ammounts. 60, 40 and 25. They depleted my account of funds. But my phone was still shut off... I had to get a 48 hour extension just to try and resolve this. I am not on auto pay and i had used my card the previous month to pay my bill. I spent hours trying to talk to someone and each time got the run around. I was told they were pending and needed to cancel the transactions, that i did not do, with my bank.

When i got a hold of my bank they said there was nothing they could do because they had already gone through. So i tried again with metro, which would only let me do a text chat and would not let talk to a person on the phone. I was at work and had to text chat for an hour. I told the lady that if they turned my phone back on they could keep the 60 they took(my bill is 56) and all i wanted was the other 65 put back. She told me that i paid someone elses bill and i dont know ANYONE with metro pcs. She said she filed a claim for a missing payment and that my service was restored. I would receive the money back in 8 to 10 business days for the 60 but i needed to call my bank and report fraud... Which i did. They canceled my card and charged me for a new one. But i needed to do all this stuff that could take up to 2 months to get it back if they felt it was fraud. I did not cause the problem. I just want my money back!